Crew Manager, Inflight Performance

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: OtherExperience: 3+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Planning","Organizational skills","Independent decision-making"]

Supervise and coordinate flight attendants’ performance within the Inflight Performance team in Customer Experience–Flight. Manage day-to-day performance reports, lead performance conversations, and update attendance and performance records in APS. Ensure compliance with inflight policies and regulations, coach and counsel attendants on performance concerns, and implement appropriate actions for violations up to dismissal. Support performance-focused initiatives and participate in task forces shaping the team’s future direction.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
American Airlines Group
American Airlines Group
5 days ago

Crew Manager, Inflight Performance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Supervise and coordinate flight attendants’ performance within the Inflight Performance team in Customer Experience–Flight. Manage day-to-day performance reports, lead performance conversations, and update attendance and performance records in APS. Ensure compliance with inflight policies and regulations, coach and counsel attendants on performance concerns, and implement appropriate actions for violations up to dismissal. Support performance-focused initiatives and participate in task forces shaping the team’s future direction.
Location: United States
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Manage day-to-day performance reports for an assigned group of flight attendants
  • •Lead performance conversations and update flight attendants’ records in the Attendance and Performance System (APS)
  • •Ensure flight attendants understand and comply with inflight policies, procedures, and regulations
  • •Provide coaching and counseling to address performance concerns
  • •Implement appropriate action for violations, up to and including dismissal

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •Bachelor’s degree or equivalent experience
  • •3+ years of related experience
  • •Ability to work shift work, including weekends and holidays
  • •Must be able to work on-site at the assigned base/location
  • •Knowledge of American-specific systems including SABRE/DECS-FOS, Absence Tracker, Attendance & Performance/Flight Caps, and Tableau
Experience:3+ yearsAirlineFlight attendants
Education:Bachelor's
Skills:Interpersonal skillsPlanningOrganizational skillsIndependent decision-making
Tech Stack:SABRE/DECS-FOSAbsence TrackerAttendance & Performance/Flight CapsTableauMicrosoft OfficeWordExcelPowerPointOutlook

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn