6 days ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Own the customer experience for Signature Success Plan accounts, driving renewal health and expansion by aligning platform usage to measurable business ROI. Serve as a trusted advisor across business and technical stakeholders, coordinating entitlements throughout the Signature lifecycle. Lead adoption of MuleSoft Anypoint Platform capabilities, run enablement and quarterly technical health reviews, manage major incidents, and use AI literacy to streamline success planning and monitoring.

Location: Sydney, Melbourne

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the single point of accountability for Signature deliverables, owning customer experience, renewal health, and expansion opportunities.
•Coordinate customer entitlements across the Signature lifecycle and deliver ROI by translating platform usage into measurable outcomes.
•Align business and technical stakeholders, represent the voice of the customer internally, and coordinate cross-functional Salesforce teams (Sales, Engineering, Support, Product).
•Drive adoption of MuleSoft Anypoint Platform capabilities, run enablement sessions, track adoption metrics, and conduct quarterly technical health reviews with release recommendations.
•Act as primary point of contact for major incidents and escalate complex automation, data model, routing, or integration questions to the right technical resources.

Key Requirements

•4+ years in customer-facing roles with a technology bias (e.g., Customer Success, Technical Account Management, Consulting, Pre-Sales, Enterprise Architecture).
•Strong understanding of software development, IT systems integration, and APIs; ideally hands-on experience with MuleSoft Anypoint Platform.
•Ability to drive business value conversations, facilitate workshops, handle objections, and influence senior stakeholders including C-level executives.
•Excellent written and verbal communication that translates technical concepts into business terms.
•Self-starter who structures ambiguous situations, creates effective plans, and executes with discipline to exceed customer expectations.

Experience:4+ years

Skills:Stakeholder managementTrusted advisoryCommunicationOwnershipProblem-solving

Certifications:MuleSoft Integration AssociateMuleSoft DeveloperAgentblazer Champion

Tech Stack:MuleSoftMuleSoft Anypoint PlatformAnypoint PlatformRuntime ManagerAPI ManagerExchangeDesign CenterCatalystAPIsAPI callsIntegration flowsConnectorsAI agentsQBRSentiment analysisIntent analysisAgentforce

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

6 days ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Sydney, Melbourne

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the single point of accountability for Signature deliverables, owning customer experience, renewal health, and expansion opportunities.
•Coordinate customer entitlements across the Signature lifecycle and deliver ROI by translating platform usage into measurable outcomes.
•Align business and technical stakeholders, represent the voice of the customer internally, and coordinate cross-functional Salesforce teams (Sales, Engineering, Support, Product).
•Drive adoption of MuleSoft Anypoint Platform capabilities, run enablement sessions, track adoption metrics, and conduct quarterly technical health reviews with release recommendations.
•Act as primary point of contact for major incidents and escalate complex automation, data model, routing, or integration questions to the right technical resources.

Key Requirements

•4+ years in customer-facing roles with a technology bias (e.g., Customer Success, Technical Account Management, Consulting, Pre-Sales, Enterprise Architecture).
•Strong understanding of software development, IT systems integration, and APIs; ideally hands-on experience with MuleSoft Anypoint Platform.
•Ability to drive business value conversations, facilitate workshops, handle objections, and influence senior stakeholders including C-level executives.
•Excellent written and verbal communication that translates technical concepts into business terms.
•Self-starter who structures ambiguous situations, creates effective plans, and executes with discipline to exceed customer expectations.

Experience:4+ years

Skills:Stakeholder managementTrusted advisoryCommunicationOwnershipProblem-solving

Certifications:MuleSoft Integration AssociateMuleSoft DeveloperAgentblazer Champion

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor