Director, Product Architecture & Evangelism, Agentforce Contact Center

Salesforce
San Francisco
Workplace: OnsiteFull timeUSD 197,300 - 313,700 annuallyFunction: Architecture & Urban PlanningExperience: 10+ yearsSkills: ["Product leadership","Product evangelism","Cross-functional collaboration","Thought leadership","Safety and governance mindset"]

Lead technical product strategy and architectural roadmap for Agentforce Contact Center, translating frontier AI capabilities into next-generation automation. Build and validate functional prototypes by coding production-quality POCs and reference implementations. Evaluate SOTA models and define benchmarks for real-time, low-latency orchestration, while architecting safety, trust, and governance. Serve as a key industry thought leader through technical evangelism, demos, and content.

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FursaFursa
Salesforce
Salesforce
3 days ago

Director, Product Architecture & Evangelism, Agentforce Contact Center

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead technical product strategy and architectural roadmap for Agentforce Contact Center, translating frontier AI capabilities into next-generation automation. Build and validate functional prototypes by coding production-quality POCs and reference implementations. Evaluate SOTA models and define benchmarks for real-time, low-latency orchestration, while architecting safety, trust, and governance. Serve as a key industry thought leader through technical evangelism, demos, and content.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Architecture & Urban Planning
Seniority: Director level

Key Responsibilities

  • •Lead technical product strategy and architectural roadmap for Agentforce Contact Center, setting platform priorities for frontier AI integration.
  • •Code functional POCs, prototypes, and reference implementations to validate frontier AI technologies and realize product vision.
  • •Continuously evaluate SOTA models and reasoning engines and establish benchmarks, latency targets, and orchestration patterns for real-time contact center AI.
  • •Architect safety guardrails, red-teaming protocols, hallucination mitigation, and compliance standards for frontier AI workflows.
  • •Drive thought leadership and evangelism through social media, technical content, live coding demos, keynotes, and engagement with customers and partners.

Pay and Benefits

Salary: USD 197,300 - 313,700 annually
Perks:Health InsuranceDentalVisionPaid LeaveLife InsuranceDisability Insurance401kEquity

Key Requirements

  • •10+ years in software product management, technical architecture, or developer relations in high-growth enterprise tech.
  • •Ability to write production-quality prototypes and rapid POCs using Python, JavaScript/Node.js, REST/GraphQL, and LLM orchestration frameworks like LangChain, LlamaIndex, and AutoGen.
  • •Deep technical understanding of LLMs/SLMs, reasoning architectures, multi-agent orchestration, RAG, prompt engineering, fine-tuning, and low-latency inference.
  • •Proven product evangelism experience, including keynotes, live demos, social media leadership, community building, and engaging enterprise technology leaders.
  • •Knowledge of enterprise contact center architecture, CCaaS platforms, CTI/telephony integration, CRM workflows, and omnichannel support.
Experience:10+ years
Education:
Skills:Product leadershipProduct evangelismCross-functional collaborationThought leadershipSafety and governance mindset
Tech Stack:PythonJavaScriptNode.jsRESTGraphQLLangChainLlamaIndexAutoGenLLMsSLMsRAGPrompt engineeringFine-tuningLow-latency inferenceScrumLeanAgileCCaaSCTITelephony

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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