Customer Support English Speakers (US Telecom Account)

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Customer satisfaction"]

Provide customer support for a US telecom account, focusing on day-to-day customer satisfaction. You’ll manage customer accounts, deliver excellent service, and communicate effectively with customers to resolve issues and ensure a smooth experience. This on-site full-time role in Cairo is suited to candidates with strong English (B2–C1) who can handle rotational and night/overnight shifts.

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FursaFursa
Sutherland
Sutherland
3 days ago

Customer Support English Speakers (US Telecom Account)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide customer support for a US telecom account, focusing on day-to-day customer satisfaction. You’ll manage customer accounts, deliver excellent service, and communicate effectively with customers to resolve issues and ensure a smooth experience. This on-site full-time role in Cairo is suited to candidates with strong English (B2–C1) who can handle rotational and night/overnight shifts.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Ensure customer satisfaction through day-to-day customer support activities.
  • •Manage customer accounts and support ongoing customer needs.
  • •Provide excellent customer service for the US telecom account.
  • •Communicate effectively with customers throughout support interactions.
  • •Handle operational tasks associated with the customer support role.

Pay and Benefits

Perks:Night AllowanceCommuter BenefitsHealth InsuranceSocial Insurance

Key Requirements

  • •Proficiency in English at B2–C1 level.
  • •Must be a grad or dropout.
  • •Flexibility with night and overnight shifts.
  • •Flexibility with rotational shifts.
  • •Previous experience in a similar customer service role is a plus.
Skills:CommunicationCustomer serviceCustomer satisfaction
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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