Customer Service Advisor

Huntsman
Costa Rica
Workplace: OnsiteTemporaryFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Customer engagement","Multitasking","Prioritization","Communication","Decision-making"]

Oversee the end-to-end customer ordering process for assigned accounts, acting as Huntsman’s key contact from order receipt through delivery. Handle orders, returns, cancellations, quotes, documentation requests, and escalations, while applying business rules and maintaining accurate master data. Partner with Finance, Supply Chain Planning, and Logistics to resolve order blocks, manage delivery creation and tracking in SAP, and contribute to customer service metrics in a fast-paced, high-deadline environment.

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Huntsman
Huntsman
2 months ago

Customer Service Advisor

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Oversee the end-to-end customer ordering process for assigned accounts, acting as Huntsman’s key contact from order receipt through delivery. Handle orders, returns, cancellations, quotes, documentation requests, and escalations, while applying business rules and maintaining accurate master data. Partner with Finance, Supply Chain Planning, and Logistics to resolve order blocks, manage delivery creation and tracking in SAP, and contribute to customer service metrics in a fast-paced, high-deadline environment.
Location: Costa Rica
Workplace: Onsite
Employment Type: Temporary · 12 months
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage day-to-day relationships and orders for assigned customer accounts, providing professional, proactive service.
  • •Handle customer orders and issues, including returns, cancellations, complaints, quotes, documentation requests, and same-day order entry.
  • •Manage escalations and fee negotiations, applying service standards to ordering and delivery processes.
  • •Collaborate with Finance, Supply Chain Planning, and Logistics to resolve order blocks and streamline processes such as returns or master data management.
  • •Coordinate transportation of chemical products and manage delivery creation, tracking, and compliance in SAP.

Key Requirements

  • •3+ years of customer service experience with a strong focus on customer engagement.
  • •Written and spoken proficiency in English (B2+) and Spanish.
  • •Strong organizational, communication, and decision-making skills.
  • •Ability to multitask, resolve issues, and build strong customer relationships.
  • •Unrestricted right to work for Huntsman in Costa Rica.
Experience:3+ yearsOrder managementSupply chainCustomer serviceCustomer engagement
Skills:Customer engagementMultitaskingPrioritizationCommunicationDecision-making
Languages:EnglishSpanish
Tech Stack:SAPSAP Sales & DistributionCRMExcelTransportation Management Systems (TMS)

Company Brief

Huntsman
Huntsman is a global manufacturer of differentiated and specialty chemicals used in industries such as construction, textiles, automotive, and consumer products. It develops and supplies performance materials, polyurethanes, and advanced chemical solutions worldwide.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: The Woodlands, United States
Founded: 1970
WebsiteLinkedIn