Fortinet

7 months ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide direct web and telephone technical support for Fortinet switching and wireless products, troubleshooting customer issues and analyzing configuration and network/packet trace information. Recommend corrective actions, consult technical documentation and release notes, reproduce customer environments on lab equipment, and manage cases through escalation and closure while setting clear customer expectations. Partner with customers on education needs when networking or product knowledge gaps appear.

Location: Sunnyvale

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide direct technical web and telephone support to Fortinet customers for wireless and switching products.
•Collect, analyze, and recommend changes based on configuration information and customer network information.
•Collect and initially analyze packet trace information and recommend corrective actions based on findings.
•Consult technical documentation, bulletins, and release notes for known problems; reproduce customer environments on lab equipment.
•Follow up on technical cases with proper escalation and manage customer communications and expectations through case closure.

Pay and Benefits

Salary: USD 90,000 - 110,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401k

Key Requirements

•Experience in a technical support role in a networking/security company or equivalent education.
•Strong understanding of WiFi 802.11 networks and 4G LTE.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switches.
•Experience with security products including firewalls, IPSec, IDS/IPS, and WIDS.
•Must be authorized to work in the U.S. without sponsorship.

Experience:NetworkingWirelessSecurity

Education:Bachelor's in Computer Science, Software Engineering or related field

Skills:TroubleshootingProblem-solvingCommunicationCustomer support

Languages:English

Tech Stack:WiFi 802.114G LTETCP/IPRouting protocolsL2 switchesL3 switchesFirewallsIPSecIDS/IPSWIDSPacket traceWindowsMacOSUNIXLinux

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Fortinet

7 months ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Sunnyvale

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide direct technical web and telephone support to Fortinet customers for wireless and switching products.
•Collect, analyze, and recommend changes based on configuration information and customer network information.
•Collect and initially analyze packet trace information and recommend corrective actions based on findings.
•Consult technical documentation, bulletins, and release notes for known problems; reproduce customer environments on lab equipment.
•Follow up on technical cases with proper escalation and manage customer communications and expectations through case closure.

Pay and Benefits

Salary: USD 90,000 - 110,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401k

Key Requirements

•Experience in a technical support role in a networking/security company or equivalent education.
•Strong understanding of WiFi 802.11 networks and 4G LTE.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switches.
•Experience with security products including firewalls, IPSec, IDS/IPS, and WIDS.
•Must be authorized to work in the U.S. without sponsorship.

Experience:NetworkingWirelessSecurity

Education:Bachelor's in Computer Science, Software Engineering or related field

Skills:TroubleshootingProblem-solvingCommunicationCustomer support

Languages:English

Tech Stack:WiFi 802.114G LTETCP/IPRouting protocolsL2 switchesL3 switchesFirewallsIPSecIDS/IPSWIDSPacket traceWindowsMacOSUNIXLinux

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn