NTT

3 months ago

Helpdesk Senior Representative

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide L2 helpdesk support by resolving and following up on reported incidents via phone, email, and chat. Perform identification, research, isolation, and resolution activities while supporting customers and acting as a liaison between client infrastructure customers and internal departments. Apply strong troubleshooting expertise across MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications, using ITIL best practices for incident and request management in a 24x7 rotational support environment.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide L2 technical guidance for reported problems via phone, email, and chat.
•Identify, prioritize, and drive resolution of incidents including recognition, research, isolation, resolution, and follow-up.
•Serve as a liaison between customers and departments within client infrastructure.
•Troubleshoot issues across MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications.
•Work within ITIL incident and request management procedures, supporting a rotational 24x7 support schedule.

Key Requirements

•Graduate required; B.Tech/B.E or other technical degree preferred.
•Provide 1 year of international calling experience with good communication skills.
•Good comprehension and writing skills.
•Excellent customer handling skills.
•Comfortable working rotational shifts within a 24x7 support window.

Education:Bachelor's

Skills:CommunicationWritingCustomer handlingComprehensionTroubleshooting

Tech Stack:MS WindowsPC HardwareInternet ExplorerMS OfficeCOTS applicationsITILIncident ManagementRequest ManagementPhoneEmailChat

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT