Harvey

1 week ago

Technical Program Manager, Customer Trust

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead the Customer Trust function by building and managing a cross-time-zone team that answers security inquiries and supports GTM with accurate, timely responses. Improve trust-center operations using AI-powered automation, scalable workflows, and KPI reporting to increase response velocity and quality. Manage a security and regulatory knowledge base, shape the customer trust narrative, and collaborate with Product Security and Legal to align security positioning and product roadmaps.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Serve as primary technical point of contact for GTM and customers on security questions, providing timely and accurate responses to help unblock deals.
•Leverage AI and internal tools to automate and improve the efficiency and accuracy of the customer trust response process.
•Establish and report KPIs for response velocity, quality of answers, and trust impact on sales outcomes.
•Manage the Trust Center and maintain a security/regulatory knowledge base, including supporting thought leadership for GTM.
•Collaborate cross-functionally with Product Security, Legal, and GTM/Sales to align on security positioning and evolving customer requirements.

Pay and Benefits

Salary: USD 150,900 - 278,000 annually

Equity and Bonus:Equity

Key Requirements

•7+ years of experience in information security, customer trust, technical program management, or management consulting, including defining/building compliance programs.
•Audit experience with SOC 2 and/or ISO 27001, and comfort navigating compliance frameworks and communicating controls.
•Exceptional customer/client service skills, including explaining technical and regulatory topics to non-technical stakeholders.
•1–2+ years leveraging AI models or automation to improve program efficiencies such as knowledge base management or response drafting.
•Strong analytical skills using metrics, including establishing dashboards and reporting to leadership.

Experience:7+ yearsInformation securityCustomer trustAuditComplianceAI automationTechnical program managementManagement consulting

Skills:Customer/client serviceAnalytical skillsCommunicationPatienceCalm under pressure

Tech Stack:AIAI modelsAutomationSOC 2ISO 27001

Company Brief

Harvey

Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Harvey

1 week ago

Technical Program Manager, Customer Trust

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Serve as primary technical point of contact for GTM and customers on security questions, providing timely and accurate responses to help unblock deals.
•Leverage AI and internal tools to automate and improve the efficiency and accuracy of the customer trust response process.
•Establish and report KPIs for response velocity, quality of answers, and trust impact on sales outcomes.
•Manage the Trust Center and maintain a security/regulatory knowledge base, including supporting thought leadership for GTM.
•Collaborate cross-functionally with Product Security, Legal, and GTM/Sales to align on security positioning and evolving customer requirements.

Pay and Benefits

Salary: USD 150,900 - 278,000 annually

Equity and Bonus:Equity

Key Requirements

•7+ years of experience in information security, customer trust, technical program management, or management consulting, including defining/building compliance programs.
•Audit experience with SOC 2 and/or ISO 27001, and comfort navigating compliance frameworks and communicating controls.
•Exceptional customer/client service skills, including explaining technical and regulatory topics to non-technical stakeholders.
•1–2+ years leveraging AI models or automation to improve program efficiencies such as knowledge base management or response drafting.
•Strong analytical skills using metrics, including establishing dashboards and reporting to leadership.

Experience:7+ yearsInformation securityCustomer trustAuditComplianceAI automationTechnical program managementManagement consulting

Skills:Customer/client serviceAnalytical skillsCommunicationPatienceCalm under pressure

Tech Stack:AIAI modelsAutomationSOC 2ISO 27001

Company Brief

Harvey

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor