Singapore Airlines

5 months ago

Information Technology - Information Technology - Lead Software Engineer (AI Ops and Resilience) (SG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Lead software engineering for IT operations, driving intelligent automation to enhance operational resilience and self-healing IT systems. You’ll prototype AI-driven tools, mentor ITSM engineers, and collaborate with enterprise architects to modernize ITSM processes and automate incident, problem, change, and knowledge management.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Reimagine and enhance core ITSM practices (Incident, Problem, Change, and Knowledge Management) using modern development frameworks and automation tools.
•Design, prototype, and implement AI-driven operational tools, including predictive incident detection, automated remediation workflows, intelligent alerting, and large language model (LLM)-based knowledge agents.
•Lead the development and deployment of custom automation solutions to improve IT service reliability and reduce manual workload across ITSM domains.
•Collaborate with platform teams, enterprise architects, and developers to conceptualize and build next-generation IT operational capabilities.
•Provide mentorship and guidance to ITSM IPC Engineers, ensuring effective execution and governance of ITSM processes aligned with ITIL best practices.

Key Requirements

•Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
•5+ years of experience in IT operations or substantial exposure to ITSM processes and tooling.
•Strong understanding of ITIL framework and ITSM best practices; ITIL v3/v4 certification is preferred.
•Hands-on experience with automation tools, scripting, and AI/ML technologies relevant to IT operations.
•Proficient with ITSM platforms such as ServiceNow, BMC Remedy, or similar tools.

Experience:5+ yearsIT operationsITSMITIL

Education:Bachelor's

Skills:MentoringCommunicationStakeholder managementProblem-solving

Certifications:ITIL

Tech Stack:PythonJavaScript (Node.js)ServiceNowBMC RemedySplunkGrafanaScienceLogicAWSAzureGCPIaCTensorFlowScikit-learnLangChainOpenAI APIs

Company Brief

Singapore Airlines

Flag carrier of Singapore providing international passenger and cargo air transportation, premium cabin services, and related travel products. Operates a global network with a reputation for service quality, modern fleet, and extensive partnerships.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Singapore, Singapore

Founded: 1972

Website LinkedIn

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Singapore Airlines

5 months ago

Information Technology - Information Technology - Lead Software Engineer (AI Ops and Resilience) (SG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Reimagine and enhance core ITSM practices (Incident, Problem, Change, and Knowledge Management) using modern development frameworks and automation tools.
•Design, prototype, and implement AI-driven operational tools, including predictive incident detection, automated remediation workflows, intelligent alerting, and large language model (LLM)-based knowledge agents.
•Lead the development and deployment of custom automation solutions to improve IT service reliability and reduce manual workload across ITSM domains.
•Collaborate with platform teams, enterprise architects, and developers to conceptualize and build next-generation IT operational capabilities.
•Provide mentorship and guidance to ITSM IPC Engineers, ensuring effective execution and governance of ITSM processes aligned with ITIL best practices.

Key Requirements

•Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
•5+ years of experience in IT operations or substantial exposure to ITSM processes and tooling.
•Strong understanding of ITIL framework and ITSM best practices; ITIL v3/v4 certification is preferred.
•Hands-on experience with automation tools, scripting, and AI/ML technologies relevant to IT operations.
•Proficient with ITSM platforms such as ServiceNow, BMC Remedy, or similar tools.

Experience:5+ yearsIT operationsITSMITIL

Education:Bachelor's

Skills:MentoringCommunicationStakeholder managementProblem-solving

Certifications:ITIL

Tech Stack:PythonJavaScript (Node.js)ServiceNowBMC RemedySplunkGrafanaScienceLogicAWSAzureGCPIaCTensorFlowScikit-learnLangChainOpenAI APIs

Company Brief

Singapore Airlines

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Singapore, Singapore

Founded: 1972

Website LinkedIn