Automattic

5 months ago

Customer Success Engineer, VIP

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provide advanced technical support and consultation to enterprise customers, bridging support and engineering to resolve complex deployments. You’ll diagnose root causes, offer architectural guidance for WordPress VIP implementations, and contribute to internal/customer documentation, while collaborating with distributed teams. Expect 24/7 support shifts; role emphasizes learning, problem-solving, and helping customers succeed.

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Provide high-quality technical support and consultation through Zendesk tickets and customer calls.
•Handle complex and urgent customer situations, including incident response and escalations.
•In-depth debugging requiring logs analysis and collaboration with engineering teams.
•Provide architectural guidance to customers on WordPress implementations.
•Build and update internal and customer-facing documentation.

Pay and Benefits

Salary: USD 70,000 - 170,000 annually

Key Requirements

•US-based position with United States citizenship
•Excellent written and verbal communication; able to explain complex technical issues clearly
•Self-motivated with initiative and ownership to complete tasks
•Advanced troubleshooting abilities; break complex problems into manageable pieces
•Experience in customer-facing roles in an enterprise support environment

Experience:Open sourceEnterprise softwareSaaS

Skills:CommunicationProblem-solvingTeamworkCustomer focus

Languages:English

Tech Stack:WordPressWP-CLIHTMLCSSPHPJavaScriptREST APIsGitSVNKibanaNew Relic

Eligibility

Nationality:US National

Company Brief

Automattic

Automattic builds and operates web publishing and commerce products including WordPress.com, WooCommerce, Jetpack, Tumblr, and WordPress VIP, providing hosting, developer tools, and services to help individuals and businesses publish and sell online.

Industry: Publishing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2005

Glassdoor: 2.9

Website LinkedIn Glassdoor

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Automattic

5 months ago

Customer Success Engineer, VIP

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Provide high-quality technical support and consultation through Zendesk tickets and customer calls.
•Handle complex and urgent customer situations, including incident response and escalations.
•In-depth debugging requiring logs analysis and collaboration with engineering teams.
•Provide architectural guidance to customers on WordPress implementations.
•Build and update internal and customer-facing documentation.

Pay and Benefits

Salary: USD 70,000 - 170,000 annually

Key Requirements

•US-based position with United States citizenship
•Excellent written and verbal communication; able to explain complex technical issues clearly
•Self-motivated with initiative and ownership to complete tasks
•Advanced troubleshooting abilities; break complex problems into manageable pieces
•Experience in customer-facing roles in an enterprise support environment

Experience:Open sourceEnterprise softwareSaaS

Skills:CommunicationProblem-solvingTeamworkCustomer focus

Languages:English

Tech Stack:WordPressWP-CLIHTMLCSSPHPJavaScriptREST APIsGitSVNKibanaNew Relic

Eligibility

Nationality:US National

Company Brief

Automattic

Industry: Publishing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2005

Glassdoor: 2.9

Website LinkedIn Glassdoor