Iberdrola

11 hours ago

Sr Manager - Customer Service Technology

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead the day-to-day technology platforms for billing, Financial Contract Accounting (FICA), and credit & collections across a regulated electric and/or gas utility. Serve as the primary IT partner to Billing Operations and related teams, ensuring systems are stable, compliant, and responsive to regulatory and operational changes. Own platform reliability, monitor batch jobs/interfaces, drive root-cause analysis, and deliver continuous improvements that reduce billing exceptions and support customer-focused collections.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Own billing, FI-CA, and collections technology platforms and configurations, including consumption/non-consumption billing, contract accounts, postings, payments, dunning, and customer communications.
•Monitor system performance, batch jobs, interfaces, and controls; act as first-line IT accountability for production issues impacting bills, payments, or customer balances.
•Partner with business teams to identify and reduce billing exceptions, estimated bills, and manual workarounds through root-cause analysis and corrective actions.
•Lead IT delivery for billing/collections enhancements, translating requirements into functional/technical designs and supporting unit, integration, and UAT with focus on bill accuracy and customer impact.
•Ensure compliance with applicable tariffs, customer protection rules, and regulatory timelines; support audits and maintain controls, documentation, and traceability for customer charges and financial outcomes.

Pay and Benefits

Salary: USD 155,600 - 194,500

Perks:401kHealth InsuranceDentalVision

Key Requirements

•Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field and at least 10 years of relevant experience (or equivalent education/experience).
•Demonstrated experience with customer information systems (CIS) and SAP IS-U FI-CA & Billing or other large-scale customer service platforms.
•Relevant IT experience with significant focus on customer-facing or customer-operations technology.
•Proven ability to lead cross-functional delivery teams and manage complex, high-visibility systems.
•Ability to own and operate technology platforms supporting billing, posting, payments, and collections workflows for regulated environments.

Experience:10+ yearsRegulated utilityCustomer service technology

Education:Bachelor's in Information Systems, Computer Science, Engineering (or related field)

Skills:LeadershipCollaborationCommunicationContinuous improvementAnalytical troubleshooting

Tech Stack:SAP IS-UFI-CABillingCISBatch processingUATIntegrations

Company Brief

Iberdrola

Iberdrola is a multinational electric utility focused on generation, distribution and commercialization of electricity, with significant investments in renewable energy, grid modernization and international power markets serving residential, commercial and industrial customers.

Industry: Utilities

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bilbao, Spain

Founded: 1992

Website LinkedIn

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Iberdrola

11 hours ago

Sr Manager - Customer Service Technology

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Own billing, FI-CA, and collections technology platforms and configurations, including consumption/non-consumption billing, contract accounts, postings, payments, dunning, and customer communications.
•Monitor system performance, batch jobs, interfaces, and controls; act as first-line IT accountability for production issues impacting bills, payments, or customer balances.
•Partner with business teams to identify and reduce billing exceptions, estimated bills, and manual workarounds through root-cause analysis and corrective actions.
•Lead IT delivery for billing/collections enhancements, translating requirements into functional/technical designs and supporting unit, integration, and UAT with focus on bill accuracy and customer impact.
•Ensure compliance with applicable tariffs, customer protection rules, and regulatory timelines; support audits and maintain controls, documentation, and traceability for customer charges and financial outcomes.

Pay and Benefits

Salary: USD 155,600 - 194,500

Perks:401kHealth InsuranceDentalVision

Key Requirements

•Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field and at least 10 years of relevant experience (or equivalent education/experience).
•Demonstrated experience with customer information systems (CIS) and SAP IS-U FI-CA & Billing or other large-scale customer service platforms.
•Relevant IT experience with significant focus on customer-facing or customer-operations technology.
•Proven ability to lead cross-functional delivery teams and manage complex, high-visibility systems.
•Ability to own and operate technology platforms supporting billing, posting, payments, and collections workflows for regulated environments.

Experience:10+ yearsRegulated utilityCustomer service technology

Education:Bachelor's in Information Systems, Computer Science, Engineering (or related field)

Skills:LeadershipCollaborationCommunicationContinuous improvementAnalytical troubleshooting

Tech Stack:SAP IS-UFI-CABillingCISBatch processingUATIntegrations

Company Brief

Iberdrola

Industry: Utilities

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bilbao, Spain

Founded: 1992

Website LinkedIn