NTT

3 months ago

BPO Customer Care Associate

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Last checked: 23 hours agoStatus: Live

Job Summary

Handle routine and non-routine customer inquiries in a BPO environment, resolving complex issues by applying experience and escalating unexpected cases to higher-level support. Ensure accurate, timely transaction processing to meet customer SLAs, manage nonstandard pending transactions, and support SOP/process transitions. You’ll take escalated calls, interact with customers and first-line management, and contribute to tactical operational plans to achieve project milestones.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Resolve routine questions and issues, escalating complex or unexpected matters to higher-level employees.
•Ensure accurate and timely completion and processing of transactions to meet or exceed client SLAs.
•Resolve nonstandard issues related to pending transactions.
•Take escalated calls from providers/callers and support client escalations.
•Prepare SOPs/process transitions and develop tactical operational plans to hit project milestones.

Key Requirements

•Typically requires 1-3 years of relevant experience.
•High School Diploma (or equivalent); undergraduate degree or some college coursework preferred.
•Solid computer skills and strong communication skills.
•Strong customer service skills with attention to detail, time management, and organizational skills.
•Ability to physically perform general office requirements and carry out responsibilities with or without reasonable accommodations.

Experience:1-3 years

Education:High School

Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT