Customer Service Representative

Qureos
Anywhere
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Active listening","Empathy","Multitasking","Problem-solving","Customer focus"]

Provide timely, empathetic support to customers via phone, email, and live chat. Resolve issues with product information and troubleshooting guidance, while maintaining accurate interaction records in the customer management system. Escalate problems with other teams to ensure smooth outcomes, and share feedback to improve processes and the overall customer experience. Ideal for people who enjoy helping others, learning new tools, and working in a fast-paced environment.

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FursaFursa
Qureos
Qureos
2 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide timely, empathetic support to customers via phone, email, and live chat. Resolve issues with product information and troubleshooting guidance, while maintaining accurate interaction records in the customer management system. Escalate problems with other teams to ensure smooth outcomes, and share feedback to improve processes and the overall customer experience. Ideal for people who enjoy helping others, learning new tools, and working in a fast-paced environment.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries via phone, email, and live chat with timely, effective communication.
  • •Assist customers in resolving issues by providing product information and troubleshooting guidance.
  • •Maintain accurate records of customer interactions and keep data up to date in the customer management system.
  • •Collaborate with other departments to escalate issues and support smooth customer resolutions.
  • •Identify process improvement opportunities and share feedback to enhance customer experience.

Pay and Benefits

Perks:Remote WorkWork-life Balance

Key Requirements

  • •Strong communication skills with active listening and empathy.
  • •Proficient in using computers and customer service software, with willingness to learn new technologies.
  • •Ability to multitask and prioritize effectively in a fast-paced environment.
  • •Customer-centric mindset focused on providing high-quality service.
  • •Strong problem-solving skills to think critically and make decisions quickly.
Experience:Customer serviceRemote work
Skills:CommunicationActive listeningEmpathyMultitaskingProblem-solvingCustomer focus
Tech Stack:CRMCustomer management systemCustomer service softwareLive chat

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn