Sr. Manager, Client Experience

Avery Dennison
Cincinnati
Workplace: HybridFull timeUSD 109,000 - 146,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Problem-solving","Time management","Organizational skills"]

Lead the Client Experience team that serves as the primary communication and coordination conduit between clients and internal groups. Manage client specialists and delivery coordinators to resolve client issues, maintain service levels, and ensure accurate account planning, project management, and day-to-day client communication. Drive process improvements, provide coaching and training, and act as the primary escalation point while maintaining compliance with internal controls and Sarbanes-Oxley requirements.

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Avery Dennison
Avery Dennison
20 hours ago

Sr. Manager, Client Experience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead the Client Experience team that serves as the primary communication and coordination conduit between clients and internal groups. Manage client specialists and delivery coordinators to resolve client issues, maintain service levels, and ensure accurate account planning, project management, and day-to-day client communication. Drive process improvements, provide coaching and training, and act as the primary escalation point while maintaining compliance with internal controls and Sarbanes-Oxley requirements.
Location: Cincinnati
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Manage and oversee associates responsible for resolving client-facing situations, issues, and service level agreement orders.
  • •Oversee reviews, account planning, project management, issue coordination, and day-to-day client communication to ensure completeness and accuracy.
  • •Oversee implementation of processes, procedures, and tools to increase team effectiveness.
  • •Provide coaching, mentoring, ongoing training, and career development to team members.
  • •Serve as the primary escalation point for client issue resolution and satisfaction, ensuring compliance with internal controls and Sarbanes-Oxley Act 2002 Section 404 guidelines.

Pay and Benefits

Salary: USD 109,000 - 146,000 annually
Perks:401kPaid LeaveLife InsuranceHealth Insurance

Key Requirements

  • •Bachelor’s degree in business, marketing, or a similar field.
  • •At least 5 years of management and/or business experience managing clients and employees, preferably in a service or manufacturing environment.
  • •Thorough understanding of project management and resource management.
  • •Preferred experience in the grocery, drug, and mass merchandise retail space.
  • •Excellent interpersonal, written, and verbal communication skills with the ability to present to managers and clients.
Experience:5+ yearsServiceManufacturingRetail
Education:Bachelor's in business, marketing, or a similar field
Skills:CommunicationInterpersonal skillsProblem-solvingTime managementOrganizational skills
Languages:English

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn