Contact Center Specialist I

First Interstate BancSystem
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Empathy","Problem-solving","Attention to detail","Stress management"]

Handle inbound calls and assist customers with financial inquiries at the Meridian, ID E. Broadway branch. You’ll support internal and external clients across general questions and complex transactions, using bank systems and a CRM tool to document interactions. Provide outstanding customer service, perform account maintenance, follow departmental standards, and complete required annual and compliance training, including mentoring new team members as needed.

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First Interstate BancSystem
First Interstate BancSystem
4 days ago

Contact Center Specialist I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Handle inbound calls and assist customers with financial inquiries at the Meridian, ID E. Broadway branch. You’ll support internal and external clients across general questions and complex transactions, using bank systems and a CRM tool to document interactions. Provide outstanding customer service, perform account maintenance, follow departmental standards, and complete required annual and compliance training, including mentoring new team members as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Support incoming calls daily in a flexible work environment.
  • •Assist internal and external clients with general inquiries and complex financial transactions.
  • •Use multiple bank systems and document all interactions in the CRM tool.
  • •Perform general account maintenance with attention to detail and ensure adherence to departmental standards.
  • •Complete required annual and compliance training; support new hire training and help with the ASK queue as needed.

Pay and Benefits

Perks:Paid LeaveChild Care

Key Requirements

  • •High School Diploma or GED required.
  • •Minimum 6–12 months of experience in a relevant role, or an equivalent combination of education and experience.
  • •Previous experience in banking or a call or contact center environment preferred.
  • •Ability to develop and maintain effective relationships and demonstrate empathy.
  • •Strong computer knowledge and technical skills, including clear communication in written and verbal formats.
Experience:BankingCall centerContact center
Education:High School
Skills:CommunicationEmpathyProblem-solvingAttention to detailStress management
Tech Stack:CRM toolPhone systemBank systems

Company Brief

First Interstate BancSystem
Regional bank holding company providing consumer, business, and commercial banking services through branches across the Mountain West and Pacific Northwest. Offers deposit accounts, lending, treasury management, and wealth services.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Billings, United States
Founded: 1971
WebsiteLinkedIn