Technical Support Engineer - Japan

HP
Tokyo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Customer-centric","Communication","Time management","Analytical","Troubleshooting"]

Support Japanese customers with HP software solutions focused on Digital Employee Experience (DEX) and endpoint security. Serve as a primary technical contact, owning issue resolution end-to-end and translating technical problems between Japanese customers and global engineering teams. Troubleshoot endpoint, networking, and SaaS/Cloud issues, ensure tickets include diagnostics and reproduction steps, and contribute to documentation, knowledge base content, and continuous improvements to support processes.

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FursaFursa
HP
HP
3 days ago

Technical Support Engineer - Japan

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support Japanese customers with HP software solutions focused on Digital Employee Experience (DEX) and endpoint security. Serve as a primary technical contact, owning issue resolution end-to-end and translating technical problems between Japanese customers and global engineering teams. Troubleshoot endpoint, networking, and SaaS/Cloud issues, ensure tickets include diagnostics and reproduction steps, and contribute to documentation, knowledge base content, and continuous improvements to support processes.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide advanced technical support to Japanese customers in Japanese (verbal and written) and collaborate with global teams in English.
  • •Own customer issue resolution as the primary technical contact, translating technical issues and requirements between Japanese customers and global engineering teams.
  • •Troubleshoot customer environments and ensure tickets include complete diagnostics, logs, and reproduction steps before escalation.
  • •Collaborate with product and engineering teams to resolve complex issues and participate in on-call rotation for critical issues.
  • •Create Japanese documentation and knowledge base articles, drive continuous improvement in support processes and customer experience, and provide subject matter expertise.

Key Requirements

  • •Native-level Japanese (reading, writing, and speaking; JLPT N1 or equivalent) and professional English proficiency.
  • •5+ years of experience in technical support or similar roles.
  • •Experience supporting and configuring Microsoft Windows endpoints.
  • •Experience with endpoint management solutions such as Intune and SCCM.
  • •Good understanding of networking protocols for endpoints communicating through firewalls/proxy servers, with strong analytical and troubleshooting skills.
Experience:5+ years
Education:Bachelor's in Computer Science
Skills:Customer-centricCommunicationTime managementAnalyticalTroubleshooting
Certifications:JLPT N1
Languages:JapaneseEnglish
Tech Stack:JapaneseEnglishMicrosoft WindowsIntuneSCCMFirewallsProxy serversSaaSCloudNexthinkOmnissaTaniumControlUpSalesforceServiceNowJiraITSM

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn