Customer Education Manager

Drata
United States
Workplace: HybridFull timeUSD 125,000 - 161,000 annuallyFunction: Customer Success & Account ManagementExperience: 5-8 yearsSkills: ["Instructional design","Adult learning","Data-driven decision making","Cross-functional collaboration","AI fluency"]

Own Drata’s customer education function in the Digital CS team. Design and mature the Drata Academy program—learning paths, curriculum architecture, and measurable customer outcomes—tailored to both Enterprise and SMB learners. Build and launch the Drata Admin Certification end-to-end, then drive education impact with AI and data (KPIs, retention correlation) while integrating content across playbooks, in-app guidance, community, and 1:M events.

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Drata
Drata
2 days ago

Customer Education Manager

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Last checked: 5 hours agoStatus: Live

Job Summary

Own Drata’s customer education function in the Digital CS team. Design and mature the Drata Academy program—learning paths, curriculum architecture, and measurable customer outcomes—tailored to both Enterprise and SMB learners. Build and launch the Drata Admin Certification end-to-end, then drive education impact with AI and data (KPIs, retention correlation) while integrating content across playbooks, in-app guidance, community, and 1:M events.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and mature the Drata Academy program, including the roadmap, curriculum architecture, and learning paths for Enterprise and SMB customers.
  • •Define and deliver the Drata Admin Certification program, including competency model, exams, passing criteria, badging, renewal, and supporting materials.
  • •Use AI across the content lifecycle to personalize learning paths, identify content gaps, and improve education outcomes.
  • •Define education KPIs and partner with the Digital CS data infrastructure (e.g., Snowflake, Catalyst) to link engagement to customer health and retention.
  • •Integrate education across Digital CS touchpoints—automated playbooks, in-app guidance/tooltips, community, and 1:M events—to reinforce a consistent customer journey.

Pay and Benefits

Salary: USD 125,000 - 161,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveLearning Budget

Key Requirements

  • •5–8 years of experience in customer education, learning & development, or instructional design in B2B SaaS.
  • •Proven experience building or maturing a customer education program across different company stages.
  • •Designed L&D programs for both Enterprise and SMB customers with clear success metrics and timelines.
  • •End-to-end certification/credentialing program experience (design, launch/ownership).
  • •Hands-on LMS expertise (e.g., Skilljar, Gainsight Academy, Docebo, Thought Industries).
Experience:5-8 yearsB2B SaaSSecurity complianceGRCTrust frameworks
Skills:Instructional designAdult learningData-driven decision makingCross-functional collaborationAI fluency
Tech Stack:SkilljarGainsight AcademyDoceboThought IndustriesClaude DesignArcadeSnowflakeGainsightCatalyst

Company Brief

Drata
Provides a continuous security and compliance automation platform to help companies achieve and maintain frameworks such as SOC 2, ISO 27001, HIPAA, and GDPR through automated evidence collection and monitoring. ([drata.com](https://drata.com/blog/fy25-momentum?utm_source=openai))
Industry: RegTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Diego, United States
Founded: 2020
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor