NTT

2 months ago

BPO Customer Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Handle routine and moderately complex customer inquiries and issues in a BPO environment, escalating complex cases to higher-level employees. Ensure accurate, timely processing of client transactions and help resolve nonstandard pending items. Support SOP and process transition preparation, interact with customers and first-line management, and take escalated provider/caller calls. Drive tactical plans to achieve project milestones and meet client SLAs.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Handle routine customer questions and issues, escalating complex or unexpected matters to higher-level employees.
•Resolve more complex client situations using demonstrated knowledge and skills gained through experience.
•Ensure accurate and timely completion and processing of transactions to meet or exceed client SLAs.
•Take escalated calls from providers/callers and identify/resolution of issues around nonstandard pending transactions.
•Work on preparation of SOPs/process transitions and develop tactical/operational plans to achieve project milestones.

Key Requirements

•Typically requires 1–3 years of relevant experience.
•High school diploma or equivalent.
•Undergraduate degree or some college coursework preferred.
•Solid computer skills.
•Strong communication, customer service, attention to detail, time management, and organizational skills.

Experience:1-3 yearsBPOCustomer support

Education:High School

Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT