Customer Support Representative with French (order management)

Eaton
Budapest
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Customer service attitude","Attention to details","Punctuality","Problem solving"]

Provide commercial customer support for a portfolio of project-business customers, handling inquiries via phone, chat, and email. Manage orders end-to-end (entry, price checking, clearing) and coordinate delivery and billing across multiple product lines. Address complaints and support pre- and post-sales service needs such as order status management, returns, repairs/calibration requests, and invoicing or contract administration. Resolve issues using established policies and proactive communication.

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Eaton
Eaton
2 weeks ago

Customer Support Representative with French (order management)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Provide commercial customer support for a portfolio of project-business customers, handling inquiries via phone, chat, and email. Manage orders end-to-end (entry, price checking, clearing) and coordinate delivery and billing across multiple product lines. Address complaints and support pre- and post-sales service needs such as order status management, returns, repairs/calibration requests, and invoicing or contract administration. Resolve issues using established policies and proactive communication.
Location: Budapest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Interface with customers and internal parties via email, phone, chat, and a case management tool
  • •Handle customer inquiries and manage orders (order entry, price checking, order clearing) per company policies
  • •Coordinate delivery and billing, including sequencing of project orders across multiple product lines
  • •Support pre-sales and post-sales activities such as order status management, repairs/calibration requests, product changes or returns
  • •Resolve problems using established policies and proactive communication across internal teams

Pay and Benefits

Perks:Annual BonusCafeteriaHealth InsuranceLife Insurance

Key Requirements

  • •Bachelor’s degree (BSC/BA)
  • •1-3 years of experience in customer support
  • •English and French (B1-B2)
  • •Basic MS Office skills
  • •SAP/Salesforce knowledge or experience with a case management tool (advantage)
Experience:1-3 yearsCustomer supportOrder managementCustomer service
Education:Bachelor's
Skills:CommunicationCustomer service attitudeAttention to detailsPunctualityProblem solving
Languages:EnglishFrench
Tech Stack:MS OfficeSAPSalesforceEmailPhoneChatCase management tool

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn