Axi

1 month ago

Client Relationship Manager (Korean)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Support the Korea market by managing direct Korean clients under the KAM structure, assisting KAMs with onboarding, activation, retention, and day-to-day servicing. Collaborate with sales, client services, compliance, marketing, product, and operations to ensure timely, accurate, and compliant client support while driving engagement and revenue opportunities for high-value IBs and strategic partners.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Manage and follow up with direct Korean clients under the KAM structure, supporting onboarding, first deposit, trading activation, retention, and reactivation activities.
•Assist KAMs with day-to-day client servicing, including client communication, account-related follow ups, campaign enquiries, operational requests, and issue coordination.
•Support KAMs in managing client and partner-related administrative tasks, allowing KAMs to focus on high-value IBs, strategic partner development, and revenue-generating activities.
•Provide timely and accurate support to clients and partners by coordinating with internal teams such as Client Services, Compliance, Payments, Product, Technology, Marketing, and Operations.
•Monitor direct client activity and identify opportunities for activation, reactivation, retention, or escalation to KAMs where higher-value relationship management is required.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

•Fluent Korean (spoken and written) is essential to support and communicate with Korean clients
•Open to junior candidates with relevant experience in client servicing, account support, customer support, sales support, or relationship management
•Experience in fintech, financial services, trading/FX/CFD, or client-facing environments is a plus
•Strong proactive attitude and ownership mindset with ability to independently follow up on client requests
•Demonstrates a sales/commercial mindset, supporting client onboarding, activation, retention, and reactivation activities

Experience:FintechTradingFXCFDFinancial services

Skills:CommunicationCustomer serviceRelationship managementOrganization

Languages:Korean

Company Brief

Axi

Axi is an online forex and CFD broker offering trading platforms, market access, and execution services for retail and institutional clients. It provides MetaTrader platforms, competitive pricing, and risk management tools for currency and derivative trading.

Industry: Trading Platforms

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Sydney, Australia

Founded: 2007

Website

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Axi