Senior Manager, Customer Success Management - EMEA/APJ

Chainguard
United Kingdom
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["People management","Coaching","Communication","Stakeholder management","Operational excellence"]

Lead and mentor a team of Customer Success Managers supporting Enterprise customers across EMEA/APJ. Own segment strategy and execution by designing engagement models, tracking adoption, health, and engagement metrics, and guiding proactive churn risk and expansion interventions. Partner cross-functionally with Sales, Product, and Marketing to drive renewals, adoption, and forecasting, while standardizing workflows and improving operational efficiency using data-driven insights and customer feedback.

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Chainguard
Chainguard
4 days ago

Senior Manager, Customer Success Management - EMEA/APJ

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead and mentor a team of Customer Success Managers supporting Enterprise customers across EMEA/APJ. Own segment strategy and execution by designing engagement models, tracking adoption, health, and engagement metrics, and guiding proactive churn risk and expansion interventions. Partner cross-functionally with Sales, Product, and Marketing to drive renewals, adoption, and forecasting, while standardizing workflows and improving operational efficiency using data-driven insights and customer feedback.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Build, lead, and mentor a team of CSMs supporting Enterprise customers.
  • •Partner to define and execute segment-specific strategies and engagement models across customer journeys.
  • •Maintain visibility into adoption, health scores, and engagement metrics to identify churn risks and expansion opportunities.
  • •Ensure strong stakeholder relationships, deliver consistent value, and use customer feedback to inform internal teams.
  • •Collaborate with Sales, Product, and Marketing on renewals, retention, forecasting, and growth opportunities; standardize workflows and reporting for scale.

Pay and Benefits

Salary: GBP 150,000 annually
Equity and Bonus:Equity
Perks:Remote WorkHealth InsuranceVisionDentalEquityFlexible TimePaid Parental

Key Requirements

  • •4+ years of experience in Customer Success, Technical Account Management, or a related field.
  • •Prior people management experience with a track record of developing high-performing teams.
  • •Experience supporting Enterprise or high-ARR customer segments with high-touch customer success models.
  • •Strong operational mindset with experience building or optimizing processes.
  • •Bachelor’s degree in a relevant field (advanced degree preferred).
Experience:4+ years
Education:Bachelor's
Skills:People managementCoachingCommunicationStakeholder managementOperational excellence
Languages:English

Company Brief

Chainguard
Builds software supply chain security solutions for containerized and Kubernetes-native environments, offering tools for secure builds, attestations, vulnerability scanning, and policy enforcement to help organizations deploy trustworthy software at scale.
Industry: Cybersecurity
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Seattle, United States
Founded: 2020
WebsiteLinkedIn