HSBC

3 weeks ago

Associate Director, Team Lead - Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead a high-performing Account Management team within HSBC Securities Services in Kuala Lumpur, overseeing delivery from onboarding through growth. Drive client satisfaction, retention, and cross-sell opportunities with executive-level clients, coordinating with marketing, product, and operations to embed client feedback into coverage. Build a best-in-class proposition with reference-able clients while guiding the team to sustainable growth and risk management.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Key Responsibilities

•Create and lead a team capable of delivering a best-in-class account management proposition.
•Drive client retention by working with Client Executives, Client Service Management, Product and Operations to maintain high levels of satisfaction and a reference-able client base.
•Build a platform for sustainable growth through new and incremental business and cross-sell in line with SSV commercial and risk parameters.
•Manage relationships with Executive-level client contacts and other stakeholders at the client and vendor level.
•Collaborate with marketing, sales, product and banking teams to ensure market messaging is understood and client feedback is embedded in the coverage model.

Key Requirements

•Minimum of 10 years’ experience in Securities Services, client management, business development and/or senior operational leadership
•Client facing with excellent communication and presentation skills, including ability to lead and manage executive-level meetings and influence strategic priorities
•Demonstrable knowledge and experience of client management and/or other senior leadership including forging and maintaining C-suite relationships
•Track record of owning, maintaining and growing a client sector/team across securities services products
•Fully proficient in understanding the regulations that drive the securities services arena and in particular those that govern client management and risk management

Experience:10+ yearsSecurities servicesFinancial services

Skills:CommunicationLeadershipPresentationsStakeholder managementTeam leadership

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

3 weeks ago

Associate Director, Team Lead - Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Key Responsibilities

•Create and lead a team capable of delivering a best-in-class account management proposition.
•Drive client retention by working with Client Executives, Client Service Management, Product and Operations to maintain high levels of satisfaction and a reference-able client base.
•Build a platform for sustainable growth through new and incremental business and cross-sell in line with SSV commercial and risk parameters.
•Manage relationships with Executive-level client contacts and other stakeholders at the client and vendor level.
•Collaborate with marketing, sales, product and banking teams to ensure market messaging is understood and client feedback is embedded in the coverage model.

Key Requirements

•Minimum of 10 years’ experience in Securities Services, client management, business development and/or senior operational leadership
•Client facing with excellent communication and presentation skills, including ability to lead and manage executive-level meetings and influence strategic priorities
•Demonstrable knowledge and experience of client management and/or other senior leadership including forging and maintaining C-suite relationships
•Track record of owning, maintaining and growing a client sector/team across securities services products
•Fully proficient in understanding the regulations that drive the securities services arena and in particular those that govern client management and risk management

Experience:10+ yearsSecurities servicesFinancial services

Skills:CommunicationLeadershipPresentationsStakeholder managementTeam leadership

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn