IT Support Engineer

Airwallex
Amsterdam
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Customer service","Hospitality","Communication","Documentation","Troubleshooting","Multitasking","Customer focus","Triage"]

Provide on-site and remote IT support for Airwallex employees and contractors, serving as the “face” of IT for the Americas. Troubleshoot hardware and software issues across Windows and Apple devices, support SaaS tools, and deliver meeting-room and all-hands AV assistance. Own onboarding and offboarding workflows, maintain documentation and knowledge guides, and triage requests while partnering with the global IT ops team.

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FursaFursa
Airwallex
Airwallex
1 month ago

IT Support Engineer

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide on-site and remote IT support for Airwallex employees and contractors, serving as the “face” of IT for the Americas. Troubleshoot hardware and software issues across Windows and Apple devices, support SaaS tools, and deliver meeting-room and all-hands AV assistance. Own onboarding and offboarding workflows, maintain documentation and knowledge guides, and triage requests while partnering with the global IT ops team.
Location: Amsterdam
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Provide on-site and remote IT support for employees and contractors, acting as the first point of contact when issues arise.
  • •Troubleshoot hardware and software problems across Windows and Apple devices (macOS/iOS).
  • •Provide SaaS troubleshooting and basic administration for tools such as Google Workspace, Slack, and Okta.
  • •Support meeting-room and all-hands AV and other office technology needs.
  • •Run new hire IT onboarding events and own offboarding processes, including laptop recovery and refreshing.

Key Requirements

  • •Must have prior macOS support experience.
  • •Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, and Zoom.
  • •Strong, demonstrated communication skills in English (written and verbal).
  • •Exceptional customer service and hospitality skills for time-sensitive, empathetic support.
  • •Intermediate networking troubleshooting knowledge (wifi, DNS, and office networks).
Experience:SaaSMultinational tech companiesHigh growthInternational companyStartup environment
Skills:Customer serviceHospitalityCommunicationDocumentationTroubleshootingMultitaskingCustomer focusTriage
Languages:English
Tech Stack:WindowsMacOSIOSSlackZoomGoogle ChromeGoogle WorkspaceOktaConfluenceJIRASaaSAVWifiDNS

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor