Atlassian Administrator

DoorDash US
United States
Workplace: RemoteFull timeUSD 93,200 - 137,000 annuallyFunction: Administration & Executive AssistanceExperience: 1-3 yearsSkills: ["Communication","Documentation","Troubleshooting","Queue management","Collaboration"]

Own day-to-day administration and support of Atlassian Cloud tools—Jira, Jira Service Management, and Confluence—for teams across the business. Create and configure projects and service desks, manage user access and permissions, and troubleshoot ticket submission and routing issues. Collaborate with Enterprise Systems engineers on platform projects, test changes in a sandbox, support Okta-linked access, and automate workflow improvements to streamline approvals and access requests.

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FursaFursa
DoorDash US
DoorDash US
1 day ago

Atlassian Administrator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own day-to-day administration and support of Atlassian Cloud tools—Jira, Jira Service Management, and Confluence—for teams across the business. Create and configure projects and service desks, manage user access and permissions, and troubleshoot ticket submission and routing issues. Collaborate with Enterprise Systems engineers on platform projects, test changes in a sandbox, support Okta-linked access, and automate workflow improvements to streamline approvals and access requests.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Administer and support Jira Cloud, Jira Service Management, and Confluence Cloud for business teams.
  • •Configure Jira projects and service desks, including request types, forms, custom fields, workflows, and notifications.
  • •Manage Jira and Confluence user access and permissions, including admin permissions and service-account access.
  • •Troubleshoot issues related to ticket submission, missing access, permissions, and multi-user incidents; coordinate resolution with requesters.
  • •Support Okta-related Atlassian access (user/group assignments, SSO/MFA troubleshooting, provisioning/deprovisioning) and test changes in a sandbox before production.

Pay and Benefits

Salary: USD 93,200 - 137,000 annually
Perks:401kPaid ParentalHealth InsuranceDentalVisionPaid Leave

Key Requirements

  • •1–3 years of hands-on Atlassian administration experience, ideally in an enterprise environment.
  • •Working knowledge of Jira, Jira Service Management, and Confluence, including configuration, permissions, and workflows.
  • •Comfort troubleshooting access, permissions, and ticket-routing issues under time pressure.
  • •Exposure to scripting or automation (e.g., Python, YAML) and eagerness to build on it.
  • •Ability to communicate clearly, document work, and manage a queue of concurrent requests.
Experience:1-3 yearsEnterpriseIT service management
Skills:CommunicationDocumentationTroubleshootingQueue managementCollaboration
Tech Stack:Jira CloudJira Service ManagementConfluence CloudJiraConfluenceOktaSSOMFASlackGoogle WorkspaceAtlassian REST APIsPythonYAMLTerraformITSMFreshserviceAtlassian integrationsJira-to-Slack

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn