Guest Service Agent

Minor International
Australia
Workplace: OnsitePart timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Customer service","Professional presentation","Proactive attitude"]

Deliver warm, professional front-office service to guests at Avani Broadbeach Residences. Handle smooth check-ins and check-outs, respond to questions across in-person, phone, and email, and manage guest reservations, updates, and special requests using property management systems. Act as the primary point of contact during guests’ stay, resolving issues promptly and offering personalised local recommendations while working rotating shifts.

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FursaFursa
Minor International
Minor International
20 hours ago

Guest Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Deliver warm, professional front-office service to guests at Avani Broadbeach Residences. Handle smooth check-ins and check-outs, respond to questions across in-person, phone, and email, and manage guest reservations, updates, and special requests using property management systems. Act as the primary point of contact during guests’ stay, resolving issues promptly and offering personalised local recommendations while working rotating shifts.
Location: Australia
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide a warm, friendly guest reception and ensure smooth, efficient check-in processes.
  • •Communicate clearly and courteously with guests and stakeholders via in-person, phone, and email channels.
  • •Process guest reservations, updates, and special requests accurately using property management systems.
  • •Serve as the primary point of contact during guests’ stay, offering prompt assistance and personalised recommendations.
  • •Resolve guest issues and inquiries to enhance the guest experience and leave a lasting impression.

Pay and Benefits

Perks:Health InsuranceParental LeavePaid LeaveLearning BudgetWellness Stipend

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Ability to communicate clearly and professionally across in-person, phone, and email mediums.
  • •Consistently provide exceptional service with a proactive, positive approach to guest needs.
  • •Ability to enhance guest experiences and maintain high satisfaction through attentive service and problem resolution.
  • •Ability to work a dynamic schedule, including weekends, public holidays, and varying shifts.
Experience:Hospitality
Skills:CommunicationProblem-solvingCustomer serviceProfessional presentationProactive attitude
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn