Service Lead (Chicago, Illinois (US-IL), US)

Burberry
Chicago, Illinois
Workplace: OnsiteFull timeUSD 26 - 28.5 hourlyFunction: Administration & Executive AssistanceExperience: 1-2 yearsSkills: ["Coaching","Customer service","Leadership","Problem-solving","Communication"]

Lead daily supervision of in-store sales associates to deliver the full Burberry Experience, driving customer satisfaction and sales goal attainment. Coach and provide real-time feedback to a customer-facing, service-oriented team, manage customer flow, and resolve escalated customer issues. Partner across store teams to reinforce training through meetings and role-play, uphold policies and procedures, and support store open/close operations including POS and transaction processing when needed.

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Burberry
Burberry
3 days ago

Service Lead (Chicago, Illinois (US-IL), US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead daily supervision of in-store sales associates to deliver the full Burberry Experience, driving customer satisfaction and sales goal attainment. Coach and provide real-time feedback to a customer-facing, service-oriented team, manage customer flow, and resolve escalated customer issues. Partner across store teams to reinforce training through meetings and role-play, uphold policies and procedures, and support store open/close operations including POS and transaction processing when needed.
Location: Chicago, Illinois
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Supervise, assist, and motivate sales associates to deliver high-value customer experiences on the selling floor.
  • •Partner with associates to improve selling skills and close sales to achieve sales goals and KPIs.
  • •Lead a high-performing customer-facing team by coaching and providing feedback to ensure the full Burberry Experience.
  • •Manage customer flow to ensure clients are not left unattended and service standards are met.
  • •In absence of store management, process post-void transactions, authorize promotional discounts, and handle related POS procedures.

Pay and Benefits

Salary: USD 26 - 28.5 hourly

Key Requirements

  • •Advanced knowledge of POS system.
  • •Previous experience using Apple mobile devices and comfort with digital tools.
  • •1–2 years previous supervisory or management experience in retail sales.
  • •Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
  • •Ability to resolve difficult customer issues and escalate to management when necessary.
Experience:1-2 yearsRetail sales
Skills:CoachingCustomer serviceLeadershipProblem-solvingCommunication
Tech Stack:POSApple mobile devicesDigital tools

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn