Technical Service Manager

DSM
Beijing
Workplace: OnsiteFull-timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: mastersSkills: ["Communication","Leadership","Proactivity","Ownership","Teamwork"]

Lead technical service initiatives for DSM's ISOL Dairy business in Greater China, coordinating with sales, R&D, QA and Marketing. You’ll troubleshoot issues for mid-sized dairy customers, drive product introductions to market, and manage strategic projects with cross-functional teams. You’ll collect feedback, report progress monthly, and explore new segments like probiotics and plant-based products.

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DSM
DSM
5 months ago

Technical Service Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead technical service initiatives for DSM's ISOL Dairy business in Greater China, coordinating with sales, R&D, QA and Marketing. You’ll troubleshoot issues for mid-sized dairy customers, drive product introductions to market, and manage strategic projects with cross-functional teams. You’ll collect feedback, report progress monthly, and explore new segments like probiotics and plant-based products.
Location: Beijing
Workplace: Onsite
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Cooperating with TTH China Dairy RSD to organize internal activity and ensure the whole sales system runs efficiently.
  • •Troubleshoot issues for middle-sized customers and assist the product to come to market smoothly.
  • •Follow up global strategic project development with R&D and Marketing.
  • •Collect opportunities and update progress, generating the report monthly.
  • •Organize and lead projects with Sales, Production, QA, Marketing and R&D.

Key Requirements

  • •MSc level or equivalent (chemistry, food technology, microbiology or similar).
  • •3 years or above technical/R&D work experience.
  • •Work in fluent English and Chinese language.
  • •Outgoing and good internal and external communication.
  • •Strong responsibility and ownership.
Experience:3+ yearsDairy
Education:Master's
Skills:CommunicationLeadershipProactivityOwnershipTeamwork
Languages:EnglishChinese

Company Brief

DSM
DSM-Firmenich is a global leader in food ingredients, nutrition, fragrances and beauty solutions, formed by the merger of DSM and Firmenich to provide sustainable, science-driven products and services across food, health and personal care industries.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Geneva, Switzerland
Founded: 2023
WebsiteLinkedIn