4 weeks ago

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide Tier 1 IT support to federal government clients in Washington, DC, delivering white-glove service for Windows and MacOS issues, desk-side and remote assistance. Handle routine desktop setups, AD basics, and ticketing workflow, while meeting SLAs and collaborating with peers to ensure issues are resolved quickly and securely in a high-security environment.

Location: Washington

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Provide routine Tier 1 technical support to onsite and remote customers via phone, chat, email, and deskside assistance.
•Maintain a high level of customer service and professionalism to deliver a premium, white-glove experience.
•Operate with minimal supervision on routine, repeatable technical tasks and standard desktop configurations.
•Support on-site installation, setup, and peripheral configuration of desktops, notebooks, printers, and mobile devices (iPads).
•Document, track, and manage customer incidents within a ticketing system and ensure timely, polite updates and closure.

Travel: Low travel

Pay and Benefits

Perks:Health Insurance401kPaid LeaveVisionDental

Key Requirements

•High School Diploma/GED with 2–3 years of related technical support experience, or an Associate’s Degree with 0–1 year of related experience, or a Bachelor’s Degree or higher in an IT-related discipline.
•CompTIA Security+ certification required upon hire.
•Active Top Secret clearance with SCI Eligibility.
•Desktop/notebook troubleshooting, peripheral installation, basic Active Directory exposure, and enterprise ticketing system experience.
•Excellent verbal and written communication, collaborative, and adaptable; able to pass a basic English language assessment.

Experience:2-3 yearsGovernmentIT supportHelp desk

Education:High School

Skills:CommunicationCustomer serviceProblem-solvingTeamworkAdaptability

Certifications:CompTIA Security+

Tech Stack:WindowsMacOSActive DirectoryTicketing systemDesktopsPrintersMobile devices

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:Top SecretSCI

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

4 weeks ago

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Washington

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Provide routine Tier 1 technical support to onsite and remote customers via phone, chat, email, and deskside assistance.
•Maintain a high level of customer service and professionalism to deliver a premium, white-glove experience.
•Operate with minimal supervision on routine, repeatable technical tasks and standard desktop configurations.
•Support on-site installation, setup, and peripheral configuration of desktops, notebooks, printers, and mobile devices (iPads).
•Document, track, and manage customer incidents within a ticketing system and ensure timely, polite updates and closure.

Travel: Low travel

Pay and Benefits

Perks:Health Insurance401kPaid LeaveVisionDental

Key Requirements

•High School Diploma/GED with 2–3 years of related technical support experience, or an Associate’s Degree with 0–1 year of related experience, or a Bachelor’s Degree or higher in an IT-related discipline.
•CompTIA Security+ certification required upon hire.
•Active Top Secret clearance with SCI Eligibility.
•Desktop/notebook troubleshooting, peripheral installation, basic Active Directory exposure, and enterprise ticketing system experience.
•Excellent verbal and written communication, collaborative, and adaptable; able to pass a basic English language assessment.

Experience:2-3 yearsGovernmentIT supportHelp desk

Education:High School

Skills:CommunicationCustomer serviceProblem-solvingTeamworkAdaptability

Certifications:CompTIA Security+

Tech Stack:WindowsMacOSActive DirectoryTicketing systemDesktopsPrintersMobile devices

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:Top SecretSCI

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn