Call Center Associate

Dimension Data
Canada
Workplace: OnsiteFull timeFunction: SalesExperience: 1-2 yearsSkills: ["Communication","Sales mindset","Persuasion","Active listening","Customer empathy","Resilience"]

Drive revenue through high-volume outbound calls to prospective and existing Canada-based customers. Promote telecom products such as plans, upgrades, bundles, and retention offers using a consultative approach. Understand customer needs, recommend tailored solutions, handle objections, and meet daily/weekly/monthly sales targets. Maintain accurate CRM records, follow scripts and quality/process standards, and deliver strong customer experience while maximizing conversions.

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Dimension Data
Dimension Data
1 month ago

Call Center Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Drive revenue through high-volume outbound calls to prospective and existing Canada-based customers. Promote telecom products such as plans, upgrades, bundles, and retention offers using a consultative approach. Understand customer needs, recommend tailored solutions, handle objections, and meet daily/weekly/monthly sales targets. Maintain accurate CRM records, follow scripts and quality/process standards, and deliver strong customer experience while maximizing conversions.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products/services including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets while handling objections and rejections.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Key Requirements

  • •Strong communication skills with a neutral/clear English accent.
  • •Sales mindset with persuasive ability and active listening/customer empathy.
  • •Resilience and ability to handle rejection professionally.
  • •Basic system/CRM handling and comfort maintaining accurate CRM records.
  • •Eligibility: graduate (flexible based on communication) and 1–2 years of experience; freshers welcome.
Experience:1-2 yearsBPOSales
Skills:CommunicationSales mindsetPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

Dimension Data
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn