Abu Dhabi Islamic Bank

3 weeks ago

Universal Banker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Provide prompt customer service to walk-in customers at the branch, responding to inquiries and resolving issues efficiently. Identify customer needs and proactively offer relevant products and services. Handle branch finance and service activities including liability onboarding, covered card support, debit card inquiries, account queries, SMS sending, police letters for returned cheques, disputes, standing orders, and various transfer/certificate requests, following ADIB operational policies and Central Bank of UAE regulations.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Key Responsibilities

•Provide prompt and efficient service to all walk-in customers and respond to inquiries and concerns to resolve issues effectively.
•Proactively identify customer needs and offer relevant products and services.
•Perform finance and onboarding activities including liability onboarding and covered card support.
•Handle customer services such as debit card inquiries, general account inquiries, SMS sending, and police letters for returned cheques.
•Execute additional service requests including disputes, standing order setup/cancellation/amendment, funds/telex transfers, installment postponement, certificate and e-statement issuance, and returned cheque and debit card/cheque book processing.

Key Requirements

•Provide prompt and efficient service to walk-in customers while maintaining service standards.
•Knowledge of ADIB’s Retail & Institutional Banking products and services.
•Knowledge of ADIB operational policies and procedures.
•Thorough knowledge of regulations issued by the Central Bank of UAE, plus UAE banking practices, regulations, and risks.
•Computer skills and ability to support cross-sell activities.

Skills:Customer serviceProblem-solvingCommunicationProactive supportCompliance

Eligibility

Nationality:UAE National

Company Brief

Abu Dhabi Islamic Bank

Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 1997

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Abu Dhabi Islamic Bank

3 weeks ago

Universal Banker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Key Responsibilities

•Provide prompt and efficient service to all walk-in customers and respond to inquiries and concerns to resolve issues effectively.
•Proactively identify customer needs and offer relevant products and services.
•Perform finance and onboarding activities including liability onboarding and covered card support.
•Handle customer services such as debit card inquiries, general account inquiries, SMS sending, and police letters for returned cheques.
•Execute additional service requests including disputes, standing order setup/cancellation/amendment, funds/telex transfers, installment postponement, certificate and e-statement issuance, and returned cheque and debit card/cheque book processing.

Key Requirements

•Provide prompt and efficient service to walk-in customers while maintaining service standards.
•Knowledge of ADIB’s Retail & Institutional Banking products and services.
•Knowledge of ADIB operational policies and procedures.
•Thorough knowledge of regulations issued by the Central Bank of UAE, plus UAE banking practices, regulations, and risks.
•Computer skills and ability to support cross-sell activities.

Skills:Customer serviceProblem-solvingCommunicationProactive supportCompliance

Eligibility

Nationality:UAE National

Company Brief

Abu Dhabi Islamic Bank

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 1997

Glassdoor: 3.5

Website LinkedIn Glassdoor