Sr Consult, Client ServicesGFS

Northern Trust
Ireland, Dublin
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Leadership","Communication","Problem-solving","Relationship management","Analytical"]

Lead and manage a client services team delivering timely, accurate reports to clients, maintaining service levels and SLAs. Build strong relationships with Relationship Managers and Service Managers, provide technical product/service expertise, and drive process improvements to meet client needs while balancing day-to-day execution with strategic direction.

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FursaFursa
Northern Trust
Northern Trust
3 months ago

Sr Consult, Client ServicesGFS

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 minutes agoStatus: Live

Job Summary

Lead and manage a client services team delivering timely, accurate reports to clients, maintaining service levels and SLAs. Build strong relationships with Relationship Managers and Service Managers, provide technical product/service expertise, and drive process improvements to meet client needs while balancing day-to-day execution with strategic direction.
Location: Ireland, Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage the overall workload of the team, setting objectives and tracking performance against objectives
  • •Ensure timely and accurate delivery of reports/information to clients and attend client meetings
  • •Monitor performance to ensure adherence to client SLAs and attend operational meetings with key clients
  • •Cultivate and maintain relationships with Relationship Managers and Service Managers to meet client service needs
  • •Act as the key client contact within area of expertise and address day-to-day client queries and issue resolution

Key Requirements

  • •Bachelor's degree or equivalent
  • •Proven experience leading a team and managing performance against objectives
  • •Strong client service orientation with experience delivering reports and information to clients
  • •Ability to maintain and monitor SLAs and attend client meetings
  • •Excellent verbal and written communication skills and problem-solving abilities
Experience:Finance
Education:Bachelor's
Skills:LeadershipCommunicationProblem-solvingRelationship managementAnalytical

Company Brief

Northern Trust
Global financial services firm providing wealth management, asset servicing, asset management, and banking solutions to institutions, corporations, and affluent individuals, with a focus on custody, investment management, and technology-driven services.
Industry: Asset Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1889
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn