AMEX Claims Team Leader (Stevens Point, WI, US)

Zurich Insurance
United States
Workplace: HybridFull timeFunction: Insurance & ActuarialEducation: high_schoolSkills: ["Communication","Problem-solving","Coaching","Attention to detail","Organization"]

Lead day-to-day operations for American Express claims intake within the Travel Guard team, providing operational support and quality oversight to a frontline staff group. Help management drive service levels and customer experience standards, resolve escalated and sensitive cases, and step in for frontline work as needed. Coach and train staff on products, processes, and systems, perform quality reviews, and use reporting to identify trends and continuous improvements.

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Zurich Insurance
Zurich Insurance
22 hours ago

AMEX Claims Team Leader (Stevens Point, WI, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 minutes agoStatus: Live

Job Summary

Lead day-to-day operations for American Express claims intake within the Travel Guard team, providing operational support and quality oversight to a frontline staff group. Help management drive service levels and customer experience standards, resolve escalated and sensitive cases, and step in for frontline work as needed. Coach and train staff on products, processes, and systems, perform quality reviews, and use reporting to identify trends and continuous improvements.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Provide guidance, operational support, and quality oversight for American Express Claims Intake.
  • •Assist management with quality control and daily operations, providing feedback and technical expertise to staff.
  • •Monitor team performance to ensure service levels, quality expectations, and customer experience standards.
  • •Resolve escalated issues, urgent requests, and sensitive or high-profile cases.
  • •Train, guide, and coach staff; perform quality reviews and support corrective action as needed.

Pay and Benefits

Perks:Health Insurance401kEapParental LeaveVolunteer Time

Key Requirements

  • •High School Diploma or equivalent.
  • •Previous customer service experience and leadership exposure preferred.
  • •Advanced customer service skills with strong attention to detail.
  • •Excellent written and verbal communication abilities.
  • •Basic leadership, training, and coaching capabilities.
Experience:Travel insuranceInsuranceCustomer service
Education:High School
Skills:CommunicationProblem-solvingCoachingAttention to detailOrganization

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn