AGS Regional Operations Manager

Applied Materials
Boise, Santa Clara
Workplace: OnsiteFull timeUSD 140,000 - 192,500 annuallyFunction: Business OperationsSkills: ["Leadership","Problem-solving","Communication","Training"]

Lead regional service operations, forecasting financial, manpower, and operational needs for start-up, warranty, and service agreement businesses. Manage inventories, RMA processes, DSO performance, and warranty cost under reserve while ensuring customer satisfaction and uptime. Hire and train customer engineers, set goals, establish training and career plans, and uphold safety practices. Drive quality improvement through cycle-time reduction and continuous technical performance enhancements across North America.

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Applied Materials
Applied Materials
1 month ago

AGS Regional Operations Manager

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead regional service operations, forecasting financial, manpower, and operational needs for start-up, warranty, and service agreement businesses. Manage inventories, RMA processes, DSO performance, and warranty cost under reserve while ensuring customer satisfaction and uptime. Hire and train customer engineers, set goals, establish training and career plans, and uphold safety practices. Drive quality improvement through cycle-time reduction and continuous technical performance enhancements across North America.
Location: Boise, Santa Clara
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Forecast financial, manpower, and operational requirements for regional key businesses and pursue service agreement opportunities with marketing and sales.
  • •Manage start-ups, local inventories, RMA procedures, DSO performance, and system start-up and warranty cost reserves.
  • •Ensure customer satisfaction with company service and system performance, escalating system downs through established procedures to restore service.
  • •Interview, hire, and train customer engineers; establish goals and career development and training plans to drive employee satisfaction.
  • •Promote quality improvement initiatives (reduce cycle time, drive continuous technical performance improvement) and ensure safety practices among customer engineers.
Travel: Low travel

Pay and Benefits

Salary: USD 140,000 - 192,500 annually

Key Requirements

  • •Forecast financial, manpower, and operational requirements for service businesses (start-up, warranty, service agreements, paid service).
  • •Manage start-ups for time and cost requirements, including inventories and RMA procedures.
  • •Maintain DSO performance according to goals and manage system start-up and warranty costs under reserve.
  • •Ensure customer satisfaction through service and system performance and achieve guaranteed uptime parameters.
  • •Demonstrate leadership capabilities to manage multiple related teams, set priorities, allocate resources, and develop people.
Skills:LeadershipProblem-solvingCommunicationTraining

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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