Sales & Service Lead - Forum Shops at Caesars

Elevate the guest experience on the sales floor by driving engagement, guest education, and customer interaction. Lead the team through coaching, feedback, and gap-focused development, while building daily customer relationships. Analyze reports and metrics to strategize, support action plans, and deliver targets. Ensure effective sales floor coverage and oversee recruiting and talent development for Sales & Service Associates and Cashiers. Manage business operations with key partners to maximize store performance.