Sonova

3 weeks ago

Client Care Representative - Double Bay (Double Bay, Australia)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Join a patient-facing role at Connect Hearing, part of Sonova, delivering high-quality customer service in a busy hearing clinic. You’ll manage client experiences, appointments, clinic operations, and administrative support for clinicians, contributing to a supportive, values-driven team focused on improving hearing health in Double Bay.

Location: Sydney

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Welcome clients and manage their experience for optimal outcomes.
•Schedule and confirm appointments for clients.
•Provide administrative support to clinicians (audiologists/audiometrists).
•Efficiently manage day-to-day operations of the clinics, including opening and closing procedures.
•Manage the clinic phone line and shared email inbox.

Pay and Benefits

Perks:Uniform AllowancePaid ParentalEmployee DiscountsWellness StipendLinkedin Learning

Key Requirements

•Prior experience in face-to-face customer service and/or administrative role; proven ability to deliver an excellent client experience.
•Great communication and active listening skills to effectively engage diverse clients.
•Excellent organizational and time management abilities to manage appointments, payments, and clinic operations.
•Ability to work autonomously and collaboratively within a team in a fast-paced clinic environment.
•Intermediate computer skills and willingness to learn hearing-aid software and clinic systems.

Experience:HealthcareRetailCustomer service

Skills:CommunicationCustomer serviceTime managementTeamworkActive listening

Company Brief

Sonova

Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website

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Sonova

3 weeks ago

Client Care Representative - Double Bay (Double Bay, Australia)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Welcome clients and manage their experience for optimal outcomes.
•Schedule and confirm appointments for clients.
•Provide administrative support to clinicians (audiologists/audiometrists).
•Efficiently manage day-to-day operations of the clinics, including opening and closing procedures.
•Manage the clinic phone line and shared email inbox.

Pay and Benefits

Perks:Uniform AllowancePaid ParentalEmployee DiscountsWellness StipendLinkedin Learning

Key Requirements

•Prior experience in face-to-face customer service and/or administrative role; proven ability to deliver an excellent client experience.
•Great communication and active listening skills to effectively engage diverse clients.
•Excellent organizational and time management abilities to manage appointments, payments, and clinic operations.
•Ability to work autonomously and collaboratively within a team in a fast-paced clinic environment.
•Intermediate computer skills and willingness to learn hearing-aid software and clinic systems.

Experience:HealthcareRetailCustomer service

Skills:CommunicationCustomer serviceTime managementTeamworkActive listening

Company Brief

Sonova

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website