Clinical Tech Support (B2B SaaS) Rehab Therapists, Therapist Assistants, Rehab Technicians welcomed! Bonus Potential!

Prompt
United States
Workplace: RemoteFull timeUSD 28 - 33 hourlyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Problem-solving","Customer service","Analytical thinking","Time management"]

Provide email-based technical support for a B2B SaaS healthcare platform, triaging and resolving client inquiries, guiding users through product features, and coordinating with engineering to ensure timely issue resolution. You will develop deep product knowledge, promote customer satisfaction, and help improve the overall customer experience within a fast-growing rehab therapy software company.

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Prompt
Prompt
4 months ago

Clinical Tech Support (B2B SaaS) Rehab Therapists, Therapist Assistants, Rehab Technicians welcomed! Bonus Potential!

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Provide email-based technical support for a B2B SaaS healthcare platform, triaging and resolving client inquiries, guiding users through product features, and coordinating with engineering to ensure timely issue resolution. You will develop deep product knowledge, promote customer satisfaction, and help improve the overall customer experience within a fast-growing rehab therapy software company.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer questions and requests via email using our help desk platform to help them find solutions to their inquiries in an accurate and efficient manner
  • •Triage tickets, perform escalations to appropriate teams, and provide all necessary details to ensure the teams are equipped to assist the customer
  • •Support engineering ticket creation, review and prioritization
  • •Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
  • •Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations

Pay and Benefits

Salary: USD 28 - 33 hourly
Equity and Bonus:Equity
Perks:Remote Work401kHealth InsuranceDentalVisionPaid LeaveEquityDisability InsuranceLife Insurance

Key Requirements

  • •3+ years of relevant experience in customer-facing role
  • •Experience in a clinical position in a healthcare environment
  • •Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software
  • •Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously
  • •Exceptional written communication skill
Experience:3+ yearsHealthcareRehab therapySaaS
Skills:CommunicationProblem-solvingCustomer serviceAnalytical thinkingTime management
Tech Stack:ExcelSaaSHelp deskEHRCustomer support

Company Brief

Prompt
Provides an AI-powered cloud EMR and practice management platform for outpatient rehab therapy clinics, combining scheduling, documentation, billing, patient engagement, analytics, and AI scribing to improve clinic efficiency and revenue.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Hoboken, United States
Founded: 2017
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Glassdoor: 4.4
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