Soraban

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Customer Success Manager at Soraban drives retention, adoption, and expansion across SMB, Mid‑Market, and Enterprise accounts. You’ll own end‑to‑end customer relationships, collaborate with Product and Sales on onboarding, and advocate for customers to improve product experiences in a fast‑growing SaaS accounting automation platform.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own a blended portfolio across SMB, Mid-Market, and Enterprise accounts to drive retention, adoption, and expansion.
•Lead renewal motions and commercial conversations to secure retention across assigned accounts.
•Identify and manage at-risk accounts, implementing recovery strategies to protect retention.
•Own onboarding experience for Enterprise accounts and assist Mid-Market onboarding.
•Advocate for customers, address issues within SLA and share feedback with Product and Engineering.

Pay and Benefits

Salary: USD 70,000 - 85,000 annually

Key Requirements

•Three or more years of experience in SaaS Customer Success or Account Management.
•Experience managing accounts across varying sizes and complexity levels.
•Ability to build senior-level relationships at Mid-Market and Enterprise accounts while maintaining operational discipline across a high-volume SMB book.
•Strong customer communication skills across email, phone, and chat.
•Experience working with CRM or support tools; HubSpot experience is a plus.

Experience:3+ yearsSaaSAccount managementCustomer successCRM

Skills:CommunicationOwnershipProblem-solvingCustomer-focusedCollaboration

Tech Stack:HubSpotCRMAI

Eligibility

Visa:US citizen/visa only

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Soraban

Provides financial infrastructure and payment orchestration services to enable businesses and banks to integrate modern payments, open banking flows, and account-to-account transfers through APIs and hosted solutions.

Industry: Fintech Infrastructure

Website

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Soraban

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own a blended portfolio across SMB, Mid-Market, and Enterprise accounts to drive retention, adoption, and expansion.
•Lead renewal motions and commercial conversations to secure retention across assigned accounts.
•Identify and manage at-risk accounts, implementing recovery strategies to protect retention.
•Own onboarding experience for Enterprise accounts and assist Mid-Market onboarding.
•Advocate for customers, address issues within SLA and share feedback with Product and Engineering.

Pay and Benefits

Salary: USD 70,000 - 85,000 annually

Key Requirements

•Three or more years of experience in SaaS Customer Success or Account Management.
•Experience managing accounts across varying sizes and complexity levels.
•Ability to build senior-level relationships at Mid-Market and Enterprise accounts while maintaining operational discipline across a high-volume SMB book.
•Strong customer communication skills across email, phone, and chat.
•Experience working with CRM or support tools; HubSpot experience is a plus.

Experience:3+ yearsSaaSAccount managementCustomer successCRM

Skills:CommunicationOwnershipProblem-solvingCustomer-focusedCollaboration

Tech Stack:HubSpotCRMAI

Eligibility

Visa:US citizen/visa only

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Soraban

Industry: Fintech Infrastructure

Website