Partner Success Engineer (Infrastructure)

Deepgram
United States
Workplace: RemoteFull timeUSD 195,000 - 235,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Communication","Influence","Relationship-building","Problem-solving","Adaptability"]

Own a portfolio of strategic infrastructure partners and drive joint adoption of Deepgram across self-hosted, on-prem, dedicated, air-gapped, and edge environments. Lead technical discovery, demos, workshops, and deployment architecture guidance; run POCs and evaluations to validate voice AI models on partner infrastructure. Translate partner problems into actionable product inputs, identify and secure expansion opportunities, and support co-marketing and internal roadmap influence.

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FursaFursa
Deepgram
Deepgram
1 month ago

Partner Success Engineer (Infrastructure)

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own a portfolio of strategic infrastructure partners and drive joint adoption of Deepgram across self-hosted, on-prem, dedicated, air-gapped, and edge environments. Lead technical discovery, demos, workshops, and deployment architecture guidance; run POCs and evaluations to validate voice AI models on partner infrastructure. Translate partner problems into actionable product inputs, identify and secure expansion opportunities, and support co-marketing and internal roadmap influence.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as technical advisor and strategic owner for strategic infrastructure partners, aligning stakeholders from developers to CIOs/CTOs.
  • •Own the full partner lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
  • •Drive joint adoption via live demos, workshops, deployment architecture guidance, benchmarking, troubleshooting, and best-practice recommendations.
  • •Lead joint technical validation by scoping and running POCs/evaluations of Deepgram models on partner infrastructure (including security-sensitive and regulated use cases).
  • •Identify and scope expansion with Sales (cross-sell, upsell, multi-product, co-sell), support co-marketing, and translate partner needs into actionable product/engineering requirements.
Travel: Low travel

Pay and Benefits

Salary: USD 195,000 - 235,000 annually
Equity and Bonus:Equity
Perks:EquityAnnual Bonus

Key Requirements

  • •7+ years in technical, customer-facing roles (TAM, solutions/deployment engineering, technical partner or enterprise CS with strong technical focus) in API-driven, developer-first infrastructure or AI companies.
  • •Hands-on experience running demos, POCs, or technical workshops with enterprise partners/customers—leading, not just attending.
  • •Fluency discussing APIs, integrations, and developer workflows, with genuine ability to troubleshoot L1-style issues.
  • •Working understanding of deployment and infrastructure: containers and orchestration (Docker, Kubernetes/Helm), inference on GPUs/accelerators, and trade-offs across self-hosted, on-prem, air-gapped, dedicated, and edge deployments.
  • •Experience driving technical adoption and landing expansion in complex enterprise/partner accounts with strong partner/channel ecosystem understanding.
Experience:7+ yearsVoice AIInfrastructureDeveloper-firstAPIsPartner ecosystemsEdge deployment
Skills:CommunicationInfluenceRelationship-buildingProblem-solvingAdaptability
Tech Stack:APIsDockerKubernetesHelmContainersOrchestrationInferenceGPUsAcceleratorsCPU/GPU/NPUBenchmarkingLatencyThroughputAir-gappedSelf-hostedOn-premisesPythonTypeScriptTwilioGenesys

Company Brief

Deepgram
Deepgram builds a real-time Voice AI platform delivering speech-to-text, text-to-speech, and voice-agent APIs for developers and enterprises, focusing on low-latency, high-accuracy voice models and scalable deployment options.
Industry: API Platforms
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.5
WebsiteLinkedInGlassdoor