Customer Service Representative- Onsite- West Orlando, FL

Colibri Group
Orlando
Workplace: OnsiteFull timeUSD 20 - 22 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Organizational skills","Time management","Attention to detail","Communication","Interpersonal skills","Active listening","De-escalation","Multi-tasking","Reliability","Punctuality","Customer service","Tactfulness"]

Assist and support customers and students with licensing education needs in a team-oriented, student-facing role. Handle incoming service inquiries in person, by phone, and digitally; manage escalations using active listening and de-escalation. Process licensing applications including electronic fingerprints (enhanced background check required), troubleshoot general support questions, and document interactions in a CRM while maintaining accurate student and class records. Support campus operations such as facility upkeep and class scheduling.

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FursaFursa
Colibri Group
Colibri Group
2 months ago

Customer Service Representative- Onsite- West Orlando, FL

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Last checked: 1 hour agoStatus: Live

Job Summary

Assist and support customers and students with licensing education needs in a team-oriented, student-facing role. Handle incoming service inquiries in person, by phone, and digitally; manage escalations using active listening and de-escalation. Process licensing applications including electronic fingerprints (enhanced background check required), troubleshoot general support questions, and document interactions in a CRM while maintaining accurate student and class records. Support campus operations such as facility upkeep and class scheduling.
Location: Orlando
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle all incoming service-related inquiries in person, via phone, and through digital channels.
  • •Handle customer escalations and difficult conversations using active listening and de-escalation strategies.
  • •Assist students with licensing applications, including processing electronic fingerprints (enhanced background check required).
  • •Document all interactions in a CRM system in accordance with established criteria and SLAs, maintaining accurate student and class records.
  • •Perform administrative and campus support tasks such as accurate data entry, assisting with class processing, cash/deposit transactions, and keeping the facility neat and well maintained.

Pay and Benefits

Salary: USD 20 - 22 hourly

Key Requirements

  • •1+ year of experience in a customer service and/or administrative position required.
  • •High school diploma or GED required; some college preferred.
  • •Ability to work a variety of office hours, including occasional evenings and some weekends.
  • •Good command of English; bilingual (English/Spanish) preferred.
  • •Proficiency with Microsoft Office and a typing/data entry speed of at least 20 wpm.
Experience:1+ years
Education:High School
Skills:Organizational skillsTime managementAttention to detailCommunicationInterpersonal skillsActive listeningDe-escalationMulti-taskingReliabilityPunctualityCustomer serviceTactfulness
Languages:EnglishSpanish
Tech Stack:CRMMicrosoft Office

Company Brief

Colibri Group
Operates a portfolio of online career-focused education brands delivering training, exam preparation, certification, and continuing education for healthcare, nursing, and allied professions to help learners enter and advance in clinical careers.
Industry: EdTech
Growth: Established Company
Headquarters: United States
Website