Customer Service Representative- Onsite- West Orlando, FL

Support students and customers by handling inbound service inquiries in person, by phone, and through digital channels. Manage escalations and difficult conversations using active listening and de-escalation, while troubleshooting general customer support questions. Document all interactions in a CRM system in line with SLAs, maintain student and class records, and assist with licensing applications (including electronic fingerprints), deposits/cash transactions, and facility upkeep.