American Airlines Group

15 hours ago

Customer Service Agent Part Time (Oklahoma City, OK, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Interact with customers in a courteous, efficient, friendly, and professional manner while supporting day-of-travel operations. Issue, reissue, and refund passenger tickets; book and confirm reservations; check in passengers, assign seats, and handle oversold flights. Operate gate and baggage systems, provide boarding announcements and connecting-gate information, and assist special-assistance needs. Complete required training and follow applicable DOT/FAA/TSA and company policies.

Location: Oklahoma City

Workplace: Onsite

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Issue, reissue, and refund passenger tickets; book, ticket, and confirm flight reservations.
•Rebook passengers on oversold flights and during irregular operations.
•Perform passenger check-in and seat assignments, rectify oversold seat assignments, and issue upgrades.
•Operate gate reader/scanner and jetways/bridges; make boarding and departure gate announcements.
•Assist with passenger service tasks including special assistance/unaccompanied minors, baggage handling, and flight close-out procedures.

Pay and Benefits

Salary: USD 20.23 hourly

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•High school diploma or GED (or international equivalent).
•Must be authorized to work in the U.S.
•Able to complete required FAA criminal background checks for unescorted access to airport security identification display areas (SIDA), if applicable.
•Completion of a pre-employment drug screen and comprehensive background check and/or fingerprinting to satisfy company and security requirements.
•Working knowledge of Sabre or another Passenger Service System and previous face-to-face customer service experience are preferred.

Education:High School

Skills:Customer serviceProfessional communicationAttention to policyAdaptability

Licenses:Driver’s license

Tech Stack:Sabre

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group

Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn

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American Airlines Group

15 hours ago

Customer Service Agent Part Time (Oklahoma City, OK, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Oklahoma City

Workplace: Onsite

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Issue, reissue, and refund passenger tickets; book, ticket, and confirm flight reservations.
•Rebook passengers on oversold flights and during irregular operations.
•Perform passenger check-in and seat assignments, rectify oversold seat assignments, and issue upgrades.
•Operate gate reader/scanner and jetways/bridges; make boarding and departure gate announcements.
•Assist with passenger service tasks including special assistance/unaccompanied minors, baggage handling, and flight close-out procedures.

Pay and Benefits

Salary: USD 20.23 hourly

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•High school diploma or GED (or international equivalent).
•Must be authorized to work in the U.S.
•Able to complete required FAA criminal background checks for unescorted access to airport security identification display areas (SIDA), if applicable.
•Completion of a pre-employment drug screen and comprehensive background check and/or fingerprinting to satisfy company and security requirements.
•Working knowledge of Sabre or another Passenger Service System and previous face-to-face customer service experience are preferred.

Education:High School

Skills:Customer serviceProfessional communicationAttention to policyAdaptability

Licenses:Driver’s license

Tech Stack:Sabre

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn