Field Service Engineer 2 - Childress, Texas

Dell
Texas
Workplace: RemoteFull timeUSD 74,000 - 93,000Function: Field Service, Maintenance & Skilled TradesExperience: 5+ yearsEducation: associatesSkills: ["Customer-facing communication","Problem diagnosis","Documentation","Analytical practices"]

Deliver on-site technical support for Dell customer deployments, troubleshooting and resolving hardware and software issues. Triage problems with direction from Dell support, execute action plans from Dell Domain Engineer/L3, and document results via case email. Perform part reseating, swaps/replacements, firmware upgrades, and run diagnostics for testing and validation while providing a high-quality customer experience.

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FursaFursa
Dell
Dell
2 days ago

Field Service Engineer 2 - Childress, Texas

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Deliver on-site technical support for Dell customer deployments, troubleshooting and resolving hardware and software issues. Triage problems with direction from Dell support, execute action plans from Dell Domain Engineer/L3, and document results via case email. Perform part reseating, swaps/replacements, firmware upgrades, and run diagnostics for testing and validation while providing a high-quality customer experience.
Location: Texas
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Triage customer issues with direction from Dell support.
  • •Execute the plan of action from Dell Domain Engineer/L3 using Teams, email, and phone.
  • •Document POA results, logs, and service reports (including parts numbers/PPID) to Dell via case email.
  • •Perform part reseating, swaps/replacements, and upgrade firmware as needed.
  • •Run diagnostics and capture/upload logs to complete sever testing and validation.

Pay and Benefits

Salary: USD 74,000 - 93,000

Key Requirements

  • •5+ years of professional experience plus an Associate's Degree in a technical discipline OR equivalent experience and education.
  • •Experience delivering technical field services supporting hardware and software at client sites.
  • •Experience in a customer-facing role, including successfully reporting and presenting to all levels of the organization.
  • •Experience working in locations with a large, concentrated deployment of assets, including networking and Fiber.
  • •Ability to lift a minimum of 50 lbs waist high to replace components on the server stacks.
Experience:5+ yearsField serviceHardwareSoftwareNetworking
Education:Associate's
Skills:Customer-facing communicationProblem diagnosisDocumentationAnalytical practices
Certifications:Dell EMC Proven Professional Specialist (CPSD)Dell EMC Proven Professional Specialist (Server)CompTIA Tech+CompTIA A+CompTIA Security+CompTIA Network+CCNA
Languages:US
Tech Stack:TeamsEmailPhoneFirmwareDiagnosticsFiberNetworkingPowerEdgeServer stacksL3POA

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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