TikTok Shop - Customer Solutions Engineer, Apps and API

TikTok
Seattle
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Cross-functional collaboration","Client communication","Business acumen","Problem-solving","Stakeholder management","Fast learning"]

Own customer integrations for TikTok Shop by designing API-based solutions for diverse business scenarios. Partner with merchants and ISVs to guide implementation, troubleshoot issues, and optimize performance. Create standardized architectures and best practices, assess integration feasibility for new features, and collaborate with product, engineering, and ecosystem teams. Support pre-sales and post-sales technical consultation while advocating TikTok Shop API solutions through training and developer community engagement.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop - Customer Solutions Engineer, Apps and API

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own customer integrations for TikTok Shop by designing API-based solutions for diverse business scenarios. Partner with merchants and ISVs to guide implementation, troubleshoot issues, and optimize performance. Create standardized architectures and best practices, assess integration feasibility for new features, and collaborate with product, engineering, and ecosystem teams. Support pre-sales and post-sales technical consultation while advocating TikTok Shop API solutions through training and developer community engagement.
Location: Seattle
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Gain deep understanding of TikTok Shop API capabilities and ecosystem to design tailored integration solutions.
  • •Collaborate with merchants, ISVs, and partner technical teams to guide API integration implementation and performance optimization.
  • •Develop and maintain standardized solution architectures, reference designs, and best practice documentation to drive adoption.
  • •Evaluate integration feasibility for new product features and provide optimization recommendations.
  • •Provide technical consultation in pre-sales and post-sales, including solution review and technical troubleshooting to ensure high-quality delivery.

Key Requirements

  • •Bachelor’s degree or above in Computer Science, Software Engineering, Information Systems, or related fields.
  • •3+ years of experience in technical solution design, solution engineering, or pre-sales engineering, preferably in e-commerce platforms or SaaS products.
  • •Proficiency in RESTful API design and debugging, with a solid understanding of data structures and system architecture.
  • •Experience integrating with e-commerce, ERP, OMS, PIM, or WMS systems.
  • •Strong business acumen to translate complex business requirements into practical technical solutions.
Experience:E-commerceSaaS
Education:Bachelor's in Computer Science, Software Engineering, Information Systems (or related field)
Skills:Cross-functional collaborationClient communicationBusiness acumenProblem-solvingStakeholder managementFast learning
Tech Stack:TikTok Shop APIRESTful APIAPI integrationERPOMSPIMWMS

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn