Payroll Support Hero

BambooHR
Utah
Workplace: HybridFull timeFunction: Product ManagementSkills: ["Customer care","Communication","Attention to detail","Multitasking","Problem-solving"]

Support BambooHR’s payroll product as the primary contact for small and medium-sized business clients. Deliver exceptional email and phone help, troubleshoot payroll software questions, and research solutions for complex client issues. Help customers integrate and use the software effectively while ensuring compliance guidance related to deductions and garnishments. Work Monday through Friday and meet performance metrics through clear communication, attention to detail, and fast learning.

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FursaFursa
BambooHR
BambooHR
4 days ago

Payroll Support Hero

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: first listed 4 days ago

Job Summary

Support BambooHR’s payroll product as the primary contact for small and medium-sized business clients. Deliver exceptional email and phone help, troubleshoot payroll software questions, and research solutions for complex client issues. Help customers integrate and use the software effectively while ensuring compliance guidance related to deductions and garnishments. Work Monday through Friday and meet performance metrics through clear communication, attention to detail, and fast learning.
Location: Utah
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Provide exceptional email and phone support for customers using BambooHR’s payroll software.
  • •Answer questions on deductions, garnishments, and payroll processing, and help clients resolve payroll inquiries.
  • •Research solutions to challenging problems clients face and troubleshoot software issues.
  • •Help clients integrate and utilize the software effectively.
  • •Work focused Monday through Friday and meet performance metrics as the primary point of contact for complex issues.

Pay and Benefits

Perks:Health InsuranceLife InsuranceDisability Insurance401kPaid Leave

Key Requirements

  • •Provide exceptional email and phone support while supporting clients who use payroll software.
  • •Learn payroll processes and demonstrate a strong interest in payroll; prior experience is welcome but not required.
  • •Communicate clearly and concisely in written and verbal forms.
  • •Have impeccable attention to detail and the ability to multitask throughout the day.
  • •Type at a speed of 60+ words per minute and be available for in-office training during a ~2-week ramp period.
Skills:Customer careCommunicationAttention to detailMultitaskingProblem-solving
Languages:English

Company Brief

BambooHR
Provides cloud-based human resources software that streamlines HR tasks including employee onboarding, time-off tracking, performance management, and HR analytics for small to mid-sized businesses, centralizing people data and automating HR workflows.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Lindon, United States
Founded: 2008
WebsiteLinkedIn