Customer Solutions Support Team Lead

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsEducation: high_schoolSkills: ["Leadership","Communication","Organizational skills","Attention to detail","Risk awareness"]

Serve as a subject matter expert in customer solutions support, ensuring reporting standards and coverage across the unit. Support leadership with staff training, coaching, audits, and escalation handling for complex customer calls. Help drive departmental strategy, ensure compliance with policies and regulatory guidelines, and flag risks with recommended solutions to mitigate risk while improving customer experience. Also assist with vendor management support.

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Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

Customer Solutions Support Team Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Serve as a subject matter expert in customer solutions support, ensuring reporting standards and coverage across the unit. Support leadership with staff training, coaching, audits, and escalation handling for complex customer calls. Help drive departmental strategy, ensure compliance with policies and regulatory guidelines, and flag risks with recommended solutions to mitigate risk while improving customer experience. Also assist with vendor management support.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Act as a subject matter expert to ensure reporting standards are met and maintained, prioritizing work and delegating tasks for proper coverage.
  • •Oversee unit productivity and work with leadership to ensure business and customer needs are met in a timely manner.
  • •Train and develop employees on staff functions, processes, and departmental/Bank procedures; coach staff toward goals and performance standards.
  • •Perform and update daily/monthly audits, ensure compliance with bank policies, regulatory guidelines, and investor standards, and escalate updates to leadership.
  • •Handle escalated calls professionally, flag potential issues with recommended solutions, assist in building processes to improve customer satisfaction and mitigate risk, and support vendor management.

Key Requirements

  • •High school diploma required; college degree preferred.
  • •Minimum of 2 years of experience in collections or customer experience.
  • •Strong experience with Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • •Excellent oral and written communication skills, including communicating with senior leadership and industry professionals.
  • •Proven leadership experience with strong organizational skills and attention to detail.
Experience:2+ yearsCollectionsCustomer experienceCustomer service
Education:High School
Skills:LeadershipCommunicationOrganizational skillsAttention to detailRisk awareness
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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Glassdoor: 3.7
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