Telephone Maintenance Technician

General Dynamics
United States
Workplace: OnsiteFull timeUSD 81,349 - 97,750 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 3+ yearsSkills: ["Communication","Problem solving","End-user training"]

Provide unified communication services for an FAA customer by analyzing, maintaining, and modifying telecommunications and video systems. Monitor vendor services, run studies on system usage, and plan moves and installations. Troubleshoot complex hardware, maintain operational records and reports, and deliver end-user training. The role is based onsite in Anchorage and requires 3+ years of related experience with telecommunications and video technologies including AVAYA and ZOOM.

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General Dynamics
General Dynamics
11 hours ago

Telephone Maintenance Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide unified communication services for an FAA customer by analyzing, maintaining, and modifying telecommunications and video systems. Monitor vendor services, run studies on system usage, and plan moves and installations. Troubleshoot complex hardware, maintain operational records and reports, and deliver end-user training. The role is based onsite in Anchorage and requires 3+ years of related experience with telecommunications and video technologies including AVAYA and ZOOM.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Analyze, maintain, and modify telecommunications and video systems to meet operational standards.
  • •Monitor telecommunications and video system operations and vendor services.
  • •Plan, coordinate, and perform moves and installation of telecommunications equipment.
  • •Test, adjust, and troubleshoot complex telecommunications/video hardware equipment.
  • •Maintain records and prepare complex reports; provide end-user training for telecommunications and video features.
Travel: Medium travel

Pay and Benefits

Salary: USD 81,349 - 97,750 annually
Perks:401kHealth InsuranceDentalVisionPaid LeaveLearning Budget

Key Requirements

  • •3+ years of related experience in telecommunications and video systems.
  • •Telecommunications and video experience with AVAYA and ZOOM platforms, including IP-based telephony and PBX/digital voice platforms.
  • •Ability to communicate effectively and solve problems in day-to-day support.
  • •Degree in an IT-related field is desirable; technical training/certifications are acceptable.
  • •Ability to provide after-hours call-out support and perform agency-specific Public Trust requirements.
Experience:3+ yearsTelecommunicationsVideo systemsAVAYAZoom
Education:
Skills:CommunicationProblem solvingEnd-user training
Tech Stack:TelecommunicationsVideo SystemsAVAYAZOOMIP based telephonyPBXDigital Voice PlatformsTelecommunications equipment

Eligibility

Security Clearance:Public Trust

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn