Customer Service Representative - Collections

U.S. Bancorp
United States
Workplace: OnsiteFull timeUSD 20 - 21.15 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Empathetic communication","Critical thinking","Judgment"]

Serve as a trusted point of contact for commercial customers, helping them resolve billing and payment-related concerns through phone and email. You’ll manage past-due accounts with a professional, relationship-focused approach, research and resolve issues accurately, and document outcomes in internal systems. Partner with internal teams to deliver a seamless customer experience while balancing multiple priorities in a fast-paced, onsite Gresham location.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
3 days ago

Customer Service Representative - Collections

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Serve as a trusted point of contact for commercial customers, helping them resolve billing and payment-related concerns through phone and email. You’ll manage past-due accounts with a professional, relationship-focused approach, research and resolve issues accurately, and document outcomes in internal systems. Partner with internal teams to deliver a seamless customer experience while balancing multiple priorities in a fast-paced, onsite Gresham location.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver outstanding customer service through phone and email interactions.
  • •Assist commercial clients with invoice questions, account inquiries, payment arrangements, and online account access.
  • •Contact customers regarding past due accounts while maintaining a professional, relationship-focused approach.
  • •Analyze customer situations and determine appropriate next steps based on account history and payment behavior.
  • •Research and resolve customer concerns with accuracy and urgency, documenting interactions and updates in applicable systems.

Pay and Benefits

Salary: USD 20 - 21.15 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid LeavePaid HolidaysParental LeaveAdoption Assistance

Key Requirements

  • •High school diploma or equivalent.
  • •Two to four years of relevant experience.
  • •Experience supporting commercial or business customers.
  • •Experience handling customer inquiries by telephone and email.
  • •Proficiency with Microsoft Office applications.
Experience:BankingFinancial servicesCommercial lending
Skills:Customer serviceCommunicationEmpathetic communicationCritical thinkingJudgment
Tech Stack:Microsoft Office

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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Glassdoor: 3.8
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