Autodesk

19 hours ago

Manager, Technical Adoption, India

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Lead a team of Technical Adoption Specialists within Customer Success Management to help customers increase adoption of Autodesk products through coaching and enablement. Own onboarding and adoption service delivery, measure performance against customer outcomes, and resolve escalated issues. Coach and develop team members, manage capacity and budgeting with senior leadership, and drive cross-functional communication to improve how adoption services are planned, delivered, measured, and scaled.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage processes and plans to deliver onboarding and adoption services for Autodesk products.
•Lead the team with empathy, accountability, and operational rigor while continuously improving service delivery at scale.
•Measure and monitor performance against team goals and adoption outcomes, including customer experience, delivery quality, and value realization.
•Investigate and ensure resolution of escalated issues related to service delivery, operational execution, and customer satisfaction.
•Coach and develop team members using ongoing feedback and individualized development plans, and help execute strategy into practical team plans.

Travel: Medium travel

Key Requirements

•5+ years of experience leading teams, preferably in a best-in-class SaaS environment.
•Bachelor’s degree (advanced degree preferred).
•Experience leading customer success initiatives that improve customer service and operating efficiency while supporting new operational models.
•Strong communication skills with the ability to build relationships across all levels and in a matrixed organization.
•Ability to work through change with a flexible, decisive, proactive approach, including partnering cross-functionally to advocate for customers and the team.

Experience:5+ yearsSaaSCustomer success

Education:Bachelor's

Skills:People leadershipCoachingOperational rigorCommunicationRelationship building

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Autodesk

19 hours ago

Manager, Technical Adoption, India

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage processes and plans to deliver onboarding and adoption services for Autodesk products.
•Lead the team with empathy, accountability, and operational rigor while continuously improving service delivery at scale.
•Measure and monitor performance against team goals and adoption outcomes, including customer experience, delivery quality, and value realization.
•Investigate and ensure resolution of escalated issues related to service delivery, operational execution, and customer satisfaction.
•Coach and develop team members using ongoing feedback and individualized development plans, and help execute strategy into practical team plans.

Travel: Medium travel

Key Requirements

•5+ years of experience leading teams, preferably in a best-in-class SaaS environment.
•Bachelor’s degree (advanced degree preferred).
•Experience leading customer success initiatives that improve customer service and operating efficiency while supporting new operational models.
•Strong communication skills with the ability to build relationships across all levels and in a matrixed organization.
•Ability to work through change with a flexible, decisive, proactive approach, including partnering cross-functionally to advocate for customers and the team.

Experience:5+ yearsSaaSCustomer success

Education:Bachelor's

Skills:People leadershipCoachingOperational rigorCommunicationRelationship building

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor