Patient Services Coordinator - 18

CARE Medical
Riyadh
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 2+ yearsEducation: certificationSkills: ["Customer service","Interpersonal skills","Communication","Confidentiality","Tact and courtesy"]

Ensure excellent patient service by accurately processing registrations, admissions, transfers, and discharges in the HIS system. Verify patient identity, maintain complete English/Arabic patient records, handle invoices, and coordinate with claims/billing to reduce administrative delays. Provide appointment scheduling and non-medical instructions, respond to telephone enquiries, and support patient inquiries or complaints while maintaining confidentiality, patient rights, and a respectful patient experience.

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FursaFursa
CARE Medical
CARE Medical
1 month ago

Patient Services Coordinator - 18

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Ensure excellent patient service by accurately processing registrations, admissions, transfers, and discharges in the HIS system. Verify patient identity, maintain complete English/Arabic patient records, handle invoices, and coordinate with claims/billing to reduce administrative delays. Provide appointment scheduling and non-medical instructions, respond to telephone enquiries, and support patient inquiries or complaints while maintaining confidentiality, patient rights, and a respectful patient experience.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent patient service by ensuring fast and accurate processing of patient information and administrative workflows.
  • •Interview patients to gather data and register patient information in English and Arabic in the HIS system.
  • •Verify patient identity before creating files and handle medical record requests and invoice issuance.
  • •Coordinate patient admission, transfer, and discharge in HIS when assigned in ADT/ER registration, including pre-approval and cash deposit checks.
  • •Support patient inquiries and complaints, attend telephone enquiries, schedule next-visit appointments, and maintain confidentiality and patient rights.

Key Requirements

  • •Diploma/college graduate.
  • •Minimum of two (2) years’ experience in a similar position, preferably in a healthcare facility.
  • •Customer service / patient experience course is required.
  • •Strong communication skills in Arabic and English (written and oral).
  • •Computer literate with awareness of patient rights and responsibilities.
Experience:2+ yearsHealthcare
Education:Certification / Diploma
Skills:Customer serviceInterpersonal skillsCommunicationConfidentialityTact and courtesy
Languages:ArabicEnglish
Tech Stack:HISADTER

Company Brief

CARE Medical
Provides medical care and healthcare services in Saudi Arabia, likely including patient consultations, clinical support, and related healthcare offerings through its local medical brand and online presence.
Industry: Healthcare Providers
Headquarters: Riyadh, Saudi Arabia
Website