Forcepoint

1 month ago

Manager, Customer Success Management NAM West

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead and grow Forcepoint's Customer Success Management team for NAM West, designing and delivering a proactive, outcomes-focused customer experience. Manage renewals, develop KPIs, mentor staff, and coordinate with Engineering, Product, Sales, and Technical Support to drive retention and revenue growth across the NAM West territory.

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and develop the Customer Success Management (CSM) team to ensure high customer satisfaction and successful renewals.
•Oversee the renewals process and coordinate with Sales and Delivery teams to secure revenue growth.
•Establish and track KPIs to measure customer outcomes and service levels across departments.
•Mentor team members and align policies/procedures to support growth and improved product/service delivery.
•Provide weekly pipeline reports/forecasts and collaborate with Engineering, Product Management, Sales, and Technical Support to address customer needs.

Pay and Benefits

Salary: USD 130,000 - 150,000 annually

Key Requirements

•Bachelor’s degree or equivalent experience.
•3-5 years of management experience managing teams in Technical Account Management, Customer Success or Renewals.
•Minimum 3 years working in a technology company; cybersecurity experience preferred.
•Proven track record in mentoring, motivating and appraising staff who are motivated to achieve results.
•Successful track record in delivering to defined revenue/margin targets.

Experience:3-5 yearsCybersecurityTechnologySaaS

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingNegotiationMentoring

Company Brief

Forcepoint

Provides network security appliances and integrated cybersecurity solutions, including firewalls, secure access, endpoint security, and cloud security services to protect enterprises and service providers from advanced threats and enable secure digital transformation.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sunnyvale, United States

Founded: 2000

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Forcepoint

1 month ago

Manager, Customer Success Management NAM West

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and develop the Customer Success Management (CSM) team to ensure high customer satisfaction and successful renewals.
•Oversee the renewals process and coordinate with Sales and Delivery teams to secure revenue growth.
•Establish and track KPIs to measure customer outcomes and service levels across departments.
•Mentor team members and align policies/procedures to support growth and improved product/service delivery.
•Provide weekly pipeline reports/forecasts and collaborate with Engineering, Product Management, Sales, and Technical Support to address customer needs.

Pay and Benefits

Salary: USD 130,000 - 150,000 annually

Key Requirements

•Bachelor’s degree or equivalent experience.
•3-5 years of management experience managing teams in Technical Account Management, Customer Success or Renewals.
•Minimum 3 years working in a technology company; cybersecurity experience preferred.
•Proven track record in mentoring, motivating and appraising staff who are motivated to achieve results.
•Successful track record in delivering to defined revenue/margin targets.

Experience:3-5 yearsCybersecurityTechnologySaaS

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingNegotiationMentoring

Company Brief

Forcepoint

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sunnyvale, United States

Founded: 2000

Website LinkedIn