Senior Associate, Consumer Retention Marketing

DoorDash US
Austin
Workplace: OnsiteFull timeUSD 83,000 - 122,000 annuallyFunction: Marketing & GrowthEducation: bachelorsSkills: ["Analytical mindset","Attention to detail","Strong communication","Organization","Cross-functional collaboration"]

Own end-to-end CRM retention campaign execution for the Core Marketplace retention team, from channel strategy and audience planning to QA, launch, optimization, and reporting. Build and iterate lifecycle programs across email, push notifications, in-app messaging, and other channels using first-party platforms. Collaborate with Creative Studio, Promo Strategy, Product, Analytics, and Strategy to target, test, optimize, and measure impact on key business metrics.

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FursaFursa
DoorDash US
DoorDash US
2 days ago

Senior Associate, Consumer Retention Marketing

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own end-to-end CRM retention campaign execution for the Core Marketplace retention team, from channel strategy and audience planning to QA, launch, optimization, and reporting. Build and iterate lifecycle programs across email, push notifications, in-app messaging, and other channels using first-party platforms. Collaborate with Creative Studio, Promo Strategy, Product, Analytics, and Strategy to target, test, optimize, and measure impact on key business metrics.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Mid level

Key Responsibilities

  • •Create CRM campaign strategy across the customer lifecycle for automations and ad hoc communications.
  • •Build, QA, launch, and optimize retention marketing campaigns across email, push notifications, and in-app messaging using first-party platforms.
  • •Partner with Integrated Marketing to develop campaign strategy briefs, including channel mix, audience targeting, and touchpoint planning.
  • •Manage CRM reporting dashboards, monitor trends, and recommend improvements based on results.
  • •Collaborate with cross-functional stakeholders and the Creative Studio/Promo Strategy/Product/Analytics/Strategy teams to ideate and execute Cx workstreams.

Pay and Benefits

Salary: USD 83,000 - 122,000 annually
Perks:401kPaid ParentalWellness StipendCommuter BenefitsPaid LeaveHealth InsuranceDentalVisionDisability InsuranceLife Insurance

Key Requirements

  • •4+ years of CRM or email marketing experience.
  • •Deep familiarity with CRM technology, including ESPs and marketing automation platforms.
  • •Strong analytical mindset with attention to detail.
  • •Basic knowledge of SQL, HTML, and data visualization platforms such as Tableau or Periscope.
  • •Knowledge of email best practices including contact strategies, targeting/segmentation, A/B testing, and analytics.
Experience:CRMEmail marketing
Education:Bachelor's
Skills:Analytical mindsetAttention to detailStrong communicationOrganizationCross-functional collaboration
Languages:English
Tech Stack:CRMESPsMarketing automationSQLHTMLTableauPeriscopeEmailPush notificationsIn-app messagingSMS

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn